Service Desk Operator

6 months ago


Brighton, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

3. Prioritise support requests and schedule them to the most appropriate member of senior teams. 4. Accurately log all details for each request on the helpdesk system.

5. Supports other helpdesk team members to resolve requests. 6. Ensure outstanding requests are followed up and closed in accordance with UH SUSSEX standards.

7. Keep up to date with changes to IT standards, service level agreements and UH SUSSEX standards. 8. Generates reports from the helpdesk system as required.

9. Assists management with audits within department by partaking in areas of own remit. 10. To identify areas requiring service improvements where required and comment on policies and protocols as required.

More detail in the JD



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