Front Desk Coordinator

4 days ago


Brighton, Brighton and Hove, United Kingdom Integrated Care 24 Ltd Full time

Company Overview

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Integrated Care 24 (IC24) is a leading not-for-profit social enterprise committed to improving access to healthcare and reducing the demand on secondary care services. With a presence in multiple locations, IC24 provides innovative and patient-focused primary care services, serving over six million patients.

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About the Role

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We are seeking an organized and friendly Front Desk Coordinator to join our team at Ship Street Surgery in Brighton. As the first point of contact for clients, this role will provide excellent customer service and manage front desk operations efficiently. Key responsibilities include answering phone calls, scheduling appointments, and handling administrative tasks.

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Key Responsibilities:

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  • Support the practice with a range of administration duties, including processing prescriptions, booking and managing patient appointments, and maintaining the efficiency of the appointment system.">
  • Process patient requests, checking against due dates, ordering and sending prescriptions to GPs for signing.">
  • Perform various administrative tasks, such as calling and booking patients for appointments and procedures requested by clinical or management teams.">
  • Manage patient appointment bookings, amendments, and cancellations in line with practice procedures to ensure optimal appointment system efficiency.">
  • Redirect patient and visitor inquiries accordingly, set up new patients on the computer system, and maintain tidy reception and waiting areas.">
  • Answer incoming telephone calls, documenting and redirecting calls as necessary, and action GP referrals in a timely manner via ERS where appropriate.">
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Required Skills and Qualifications:

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To be successful in this role, you should possess practical experience working with others, have the ability to work under your own initiative, be confident in using IT in a working environment, and have excellent communication skills.

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Benefits:

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This position offers a competitive hourly rate of £13.00, additional annual leave above statutory minimum based on service, opportunity to join the NHS Pension Scheme, free 24/7 independent counselling service, learning and development opportunities, free membership to our reward and discount platform, and access to Blue Light Card and other NHS Discount Schemes.

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What We Offer:

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At IC24, we celebrate brave ideas and people. We are committed to providing equal opportunities for all individuals and particularly encourage applications from ethnic minorities, applicants with disabilities, and those from under-represented groups.

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Salary:

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£13.00 per hour



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