Eco Shop and Community Co-ordinator

4 months ago


Bristol, United Kingdom Future Leap Full time

Every Saturday (required) with some evening or holiday cover depending on availability.

8 hour - 24 hours a week.

£10.90 p/h rising to £12 p/h in April

**About Future Leap**

Future Leap was created to give organisations the space, knowledge, contacts and tools to accelerate their sustainability journey and progress towards net zero carbon. We do this by showcasing innovative solutions, facilitating future-thinking discussions and collaborating with one another. We aim to be the primary source of sustainability related services and information for both commercial and domestic clients in the South West and beyond.

Future Leap, a Bristol based organisation (Pending B-Corp approval) offers organisations a number of hands-on services to support their net zero journeys. Additionally, Future Leap runs one of the biggest sustainability business networks in the UK consisting of over 500 businesses who engage with each other through our online portal and weekly events programme on all areas of sustainability from the very deep green technologies to softer solutions. As well as offering award-winning carbon neutral co-working facilities in Bristol and a brand new media studio in Clifton.

**About the role**

You will be expected expected to work all Saturdays so would suit a student looking to get their foot in the door in the sustainability sector.

Tasks will include providing a warm welcome, giving tours of the space, answering enquiries relating to our services, following up with previous enquiries, assisting our community, onboarding new members and invoice administration via our CRM. Assisting with retail organisation and sales. On weekend days you will be the main hub contact on site and will need to follow open and close and health and safety procedures. Our front of house team works flexibly across the two locations but the primary co-working space for this role will be at Future Leap Gloucester Road.

**Reception and general responsibilities**:

- Provide positive and proactive customer service at all times, welcoming members and supporting with a range of enquiries.
- Ensure that co-workings and meeting space guests are provided with appropriate support and facilities are ready for use.
- Prepare the co-working and event space facilities in the morning and closing down at the end of the day.
- Host events: ensuring guests have access to appropriate facilities and catering orders are arranged.
- Generate leads through up-selling by providing detailed information about Future Leap products, suggest alternative and additional options to customers.
- Ensure that any serious, special or pertinent complaints, customer feedback or compliments you receive are conveyed to Managers immediately.
- Contribute promotional ideas for marketing Future Leap products and services.
- Administering the CRM system: including ensuring customer accounts and contracts are correctly maintained, timely invoices are issued and reports are accurate.
- Future Leap is committed to socially and environmentally responsible operation and working towards net zero carbon emissions. Ensure the work you carry out is consistent with Future Leap’s sustainability approach including consideration towards ethical procurement, reducing waste, energy and carbon consumption.

**Retail specific responsibilities**:

- Support with the development of the retail space; sourcing, displaying, marketing and promoting the products and services.
- Liaise with suppliers and ensuring the appropriate administration of stock including stock takes and ordering of retail products within the agreed budget.
- Liaise with pop-up market stall holders and coordinate bookings.
- Ensure retail sales are accurately recorded in the till.
- Stoke taking and visual displays

**Person specification**:

- Able to offer friendly, proactive, professional customer service
- Approachable, dynamic, customer-service motivated
- Excellent organisational skills and an ability to prioritise and work to deadlines
- Excellent written and verbal communication skills, including telephone manner

**Skills and Experience**
- Previous hospitality or front of house experience is preferred
- Similar account management, sales and customer service relations experience
- Essential: Experience with customer databases and booking systems
- Experience using Microsoft and excel
- Comfortable managing budgets
- An interest in sustainability would be advantageous, however an enthusiasm to learn is important.

**Sustainability**

Future Leap is committed to socially and environmentally responsible operation and working towards net zero carbon emissions and is B Corp pending. Future Leap team members must ensure the work they carry out is consistent with Future Leap’s sustainability approach including consideration towards ethical procurement, reducing waste and energy and carbon consumption.

Future Leap is B Corp pending, and prides itself on offering a range of benefits designed to promote a p


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