Contact Centre Agent
7 months ago
**Interested in a career in law?** As a company, we are committed to the development of our employees and encourage progression & opportunities across the business. We may also be able to provide funding towards professional qualifications if it is appropriate to your position.
**The Role**
- The Department’s operational hours are Mon-Fri 08:00-20:00, Sat 09:00-16:00 and Sunday 10:00-16:00.
- The position will be based in the Legal Services Contact Team. using appropriate communication channels to assist our clients. Your role extends to a number of legal disciplines including personal injury, civil litigation and legal helpline
- It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.
- You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.
- You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.
**The skills required**
- A friendly and upbeat telephone manner is essential.
- We require enthusiastic, self-motivated and flexible individuals with a positive approach to customer service.
- You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients.
- Ideally you should be IT literate however; full system training will be provided.
- You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.
**Hours of Work**:
Part Time (15-20 hours per week to include Sundays)
**Salary and benefits**
Starting Salary is £19,000 (full time equivalent) and will be reviewed at the end of the 3 month probationary period and at set intervals during the first year and will increase in accordance with the role structure if your performance is satisfactory.
Further salary reviews will be commensurate with the Annual Appraisal process.
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