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Patient Coordinator

4 months ago

Chester, United Kingdom City Walls Medical Centre Full time

**MAIN OBJECTIVES/KEY FUNCTIONS**

It is the duty of the Patient Coordinator to assist in the smooth running of the Practice. To project a positive and friendly image to our patients, colleagues and other professionals who may contact us either in person or via the telephone. Carry out all reception duties in a courteous and efficient professional manner.

**DUTIES AND RESPONSIBILITIES**
- Deal with and answer the telephone and personal enquiries promptly in a professional friendly manner.
- Receive and take messages as appropriate, ensuring that details taken are recorded / disseminated accurately.
- Explain registration arrangements to new patients and those seeking temporary cover and ensure that all the relevant forms are completed.
- General reception duties, which include booking appointments according to practice protocol, opening post, issuing prescriptions and dealing with visitors to the practice.
- To be available to cover annual leave and sickness of team members on a fair share basis.
- Be flexible to cover the redistribution of duties and responsibilities from time to time.
- Perform any other reasonable duties which may be necessary for the efficient running of the practice and according to the duties expected of a patient coordinator.
- Be prepared to accept and implement changes and improvements in line with practice growth.
- Observe confidentiality in all aspects of the job.
- Comply with reasonable requests to carry out extra duties in unforeseen circumstances.
- At all times to be aware of Health and Safety protocols.
- Monitor and maintain a healthy safe and secure working environment for yourself and others in the practice.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 19-20 per week

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

COVID-19 considerations:
Hand sanitizer is available to all.

Application question(s):

- Working in a GP surgery is a fast busy paced environment with a high volume of incoming calls. Do you have experience of in working in a call centre?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: In person

Application deadline: 11/08/2023
Reference ID: 210723