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Customer Service Representative

4 months ago

Newport, United Kingdom Packaging Manufacturer Full time

Customer Service Representative

£22,000 - £25,00 + Bonus

**Purpose of the job**:
Guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints...), by answering in a timely manner and solving pro
- actively any concern that might occur.

**Tasks and Responsibilities**:
Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.

Develop a commercial attitude: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.

Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace / Assist his/her when required on stretch assignments, projects or for planned or unplanned absences.

Mentor Junior customer service representatives: from the completion of the training according to the plan, to in-job follow-up and any other topic that can arise.

**Skills**:
Experience in SAP and/or E1 + Salesforce
Large understanding of the company: Finance, supply, chain, Production... International trade: Incoterms, payment terms, transport, letters of credit Pack office
Excellent written and verbal communication in local language
Problem solving/ Action plan management
Proficient in English

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- customer service: 1 year (required)

Work Location: Hybrid remote in Newport