Workflow and Planning Manager

3 days ago

StainesuponThames, United Kingdom PHS Group Limited Full time

About The Role
**Workflow and Planning Manager**
**Laleham / Staines area (TW18)**
**Competitive Salary plus additional benefits**
**Full Time, permanent position**
**Logistics and Workforce Planning Experts - your chance to shine with us**
If you have significant logistics, workforce planning and scheduling experience, we have an amazing opportunity for you at **phs** Greenleaf, the UK’s largest provider of garden grounds maintenance services, as well as interior and exterior plant care and displays. This is an excellent opportunity for you to join an established, successful company doing a role in whichyou excel.
This unique role will provide you with the responsibility to effectively manage the business scheduling and routing of our services to ensure we meet our customers needs, exceeding their expectations and achieving our targets. Your experience in ensuring ourcomplete portfolio of work is scheduled effectively will be vital to our continued success, and will allow us to review and improve processes, maximising productivity and efficiency. In return, we have a competitive salary, additional benefits, and a chanceto establish a career within a market-leading company.
**Your new role as our Workflow & Planning Manager will include**:

- Full responsibility for coordinating and implementing fixed service routes, as well as variable installation and project work routes
- Defining and documenting a model for priority planning which proactively and effectively manages variable workload against variable resources e.g., contingency to allow for absence
- Ensuring that work is distributed in line with the plan, KPIs, and processed accurately within the agreed time frames
- Reviewing, refining, and updating the planning model using feedback from the business
- Working closely with the Service Managers to ensure they appropriately brief and debrief their technicians on changes to routing and the reasons for those changes
- Reporting on site performance against plan, understanding how accurately work planning is being applied on a site-by-site basis, and working with managers to improve adherence
- Reporting on productivity by site, understanding best practice and sharing this across the business to drive performance, using the information to drive change and action
- Maintaining employee engagement and moral through engaging effectively with the team and minimising attrition / maximising retention
- Forecasting short and long-term staffing needs, using this to support our resource planning and to guide recruitment, identifying the required level of FT / PT employees and efficiently aligning labour with demand
- Managing agency demand to work alongside our core team where appropriate and approved
- Identifying and proposing improvements to the business regarding planning optimisation and broader work efficiencies or effectiveness
- Suitable experience of labour planning for a multi-site workforce, ideally with time also spent in an operational role
- Previous experience of implementing and owning a labour planning model, with an in-depth awareness and understanding of best practice
- Experience using operating systems and software scheduling tools. Excel to an advanced level is essential, and SQL knowledge is desirable
- People management experience with a passion for developing and motivating colleagues
- Excellent written and verbal communication skills with a proven ability to build positive relationships with people, and strong customer focus
- Well-developed analytical skills, with the ability to influence and drive outcomes in a cross functional environment, and managing multiple stakeholder requests
- A passion to deliver service excellence and a high level of commitment including gaining a good knowledge of **phs** Greenleaf products, services and relevant legislation
- A high level of service understanding - a creative thinker who monitors service and delivery progress and is keen to resolve issue to present the best overall customer service.

**In return for your commitment and expertise you will receive**:

- A competitive salary
- A minimum of 31 days holiday including Bank Holidays
- Pension and Free Life Assurance
- Additional benefits also available
- Great career and development opportunities

**About phs**:
**phs Group** was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.
Our businesses include: Washrooms, Healthcare, Floorcare,** phs** Direct and Direct 365, **phs** Greenleaf, Teacrate, Besafe, Wastekit and Compliance.
**phs Greenleaf** offer a wide variety of services including indoor planting and outdoor planting, artificial and live planting, living walls, grounds maintenance services and Christmas decorations. With around 8,000 customers across the UK **phs** Greenleafensures each customer is assigned an account manager to coordinate every part of the process from the initial design to the installation.

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