Executive Director

17 hours ago


StainesuponThames, Surrey, United Kingdom Servicenow Full time
About the Job

We're looking for an experienced sales professional to take on the role of Executive Director - Customer Workflows Solutions. This position plays a vital part in driving the growth of ServiceNow's Customer Workflows platform across the UKI Healthcare and Higher Education sectors.

Key Responsibilities:

  • Sales Strategy Development: Create and implement a sales strategy that meets or exceeds quarterly and annual sales quotas for allocated accounts and/or territories.
  • Customer Engagement: Develop strong relationships with customers, understanding their current and future Customer Engagement & Operations roadmaps to drive the adoption of ServiceNow's Customer Workflows platform.
  • Cross-Functional Collaboration: Collaborate closely with Core Sales Teams, Solution Consultants, and other ServiceNow Solution Areas to deliver outcomes-based solutions to clients and prospects.
  • Presentation and Account Management: Present our Customer Workflows offering to prospects, customers, partners, and at industry events and seminars, in partnership with assigned Account Executives and Solution Consultants.

A successful candidate should have a proven track record of success in public sector-focused software sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor, and experience in technologies such as Salesforce (Service Cloud) / Pega (CRM) / Microsoft (D365) / Oracle / SAP CX (or similar). A strong understanding of CRM or CX solution-related business processes and excellent communication and presentation skills in German and English are also essential.



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