Outpatient Appointments Coordinator
3 weeks ago
The post holder will work within St Michaels Hospital and be responsible for organising a number of Outpatient appointments in different modalities. This will include the receipt and processing of referrals in accordance with the Patient Access Policy and local Referral to Treatment (RTT) guidance.
The role of Outpatient Appointment/Clerical Officer is to serve as a contact for patients accessing our services. The post holder will, therefore, be responsible for setting high standards of patient care by enacting the Trust’s values at all times.
Previous applicants need not apply.
**Communication**:
To support the triaging of referrals by liaising with key clinical staff
To act as a point of contact for queries from clinical and non-clinical staff
Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
Communicate changes to clinics and appointments to patients as instructed, often at short notice
**Patient Care**:
To show a caring and professional approach towards patients, relatives and carers.
This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
**Organising and Planning**:
Follow the policy for patients who do not attend (DNA) their appointment
To manage and monitor all outstanding appointment requests through the Trust’s
Patient Administration System and escalate any issues immediately to your manager
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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