Outpatient Call Handler

4 months ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

Do you thrive in a fast paced environment?

Do you want to make a contribution to the NHS?

Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you?

Have you got an interest in delivering excellent customer services?

The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount. The team has a unique trust wide insight into outpatient services.

The Appointment centre is open Monday to Friday 8.00 to 19.00 post holders will be required to work shifts to cover these opening hours with the potential for some Saturday mornings. The Appointment Centre is closed during bank holidays.

Full time

Flexible/home/office working

The post holder will work within University Hospitals Bristol & Weston. The Role includes, to book, cancel and alter patient appointments using the Trust’s Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT). The role of Call Handler is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The role of Call Handler must deliver excellent customer service to patients when making and answering calls, acting upon patient appointment and other queries, and do so within set departmental time limits. The Appointment Centre operates between Monday to Friday 08.00-19.00, staff work on a flexible Rota basis between these hours. The Appointment Centre is closed during bank holidays.

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.



  • Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Do you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    To provide a high quality and comprehensive Telephone appointments/referrals/admin service for patients contacting North Bristol NHS Trust. Work as part of a team with focus on high quality experience for patients to administrate all aspects of outpatient appointments to the highest standards. Provide a comprehensive call handling service for North Bristol...

  • Call Handler

    3 months ago


    Bristol, United Kingdom BrisDoc Healthcare Services Full time

    We are recruiting for a call handler in both the weekday professional line and the out of hours service and have various hours available for our integrated urgent care service - Severnside Urgent Care. Call Handlers - the core purpose of our Call Handlers are to take calls from Health Care Professionals and enter patient demographics onto our patient...


  • Bristol, United Kingdom BrisDoc Healthcare Services Full time

    Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference! Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions....


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    Previous applicants need not apply To provide a comprehensive booking service for the Centralised Outpatient Services booking team incorporating; booking of all new patients, management of patients awaiting follow-up, administration associated with clinic management (such as rescheduling due to leave), management of bookings through the eReferrals platform...

  • Imaging Call Handler

    3 months ago


    Bristol, United Kingdom North Bristol NHS Trust Full time

    Band 2 Imaging Call Hander/Admin Are you looking for an exciting career in the NHS, with great colleagues, paid annual leave, staff benefits? We are recruiting a full time Imaging Call Handler/Administrator to work Monday - Friday 9.00am - 5.00pm You will answer incoming calls from patients telephoning the Imaging department. You will need to be able to...

  • Trainee Call Handler

    4 months ago


    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - Bristol Employment Type - Full Time - Fixed Term Salary - £20,500 + up to £200pm commission Hours Per Week - 37.5 Somerset Bridge Group are seeking an enthusiastic and confident Trainee Call Handler with a strong telephone manner to join our Lead Generation team on an 8-month fixed term contract. Within this role you will be focusing on...

  • Case Handler

    3 months ago


    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Claims Handler required in Central Bristol** **Position: Claims Handler** **Location: Central Bristol** **Start Date: Immediate** **Duration: Minimum 2 months** **Working Hours: Monday to Friday, 9:00 AM - 5:00 PM** **Hourly Rate: £12 per hour** **About the Role**: As a Claims Handler, you will play a crucial role in assisting...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader. The post holder will be in charge of the day-to-day running of the call centre and will be responsible for delivering KPI’s within the Centralised Outpatient Department. Applicants must have Call Centre experience, excellent communication,...

  • Imaging Call Handler

    3 months ago


    Bristol, United Kingdom North Bristol NHS Trust Full time

    Act as first point of contact for patients telephoning the Imaging Contact Centre. Confidently deal with queries coming into the department via telephone Adhere to appropriate booking rules when rescheduling and cancelling appointments Record the relevant information in CRIS and Lorenzo when appropriate Answer general queries regarding appointments and the...

  • Reception Handler

    1 month ago


    Bristol, United Kingdom RAC Motoring Services Full time

    About The RoleRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...

  • Complaint Handler

    7 days ago


    Bristol, United Kingdom Huntswood Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...

  • Team Leader

    4 months ago


    Bristol, United Kingdom North Bristol NHS Trust Full time

    An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader. The post holder will oversee the day-to-day running of the Contact Centre and admin teams and will be responsible for delivering KPI’s within the Centralised Outpatient Department. You will have excellent communication skills and work...

  • Complaint Handler

    6 days ago


    Bristol, United Kingdom Huntswood Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available.As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...

  • Complaint Handler

    7 days ago


    Bristol, United Kingdom Huntswood CTC Limited Full time

    Huntswood is looking for Senior Complaint Handlers with business banking complaints experience to join an exciting project for a large retail bank, with immediate starts available. As a Senior Complaint Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business...

  • Reception Handler

    4 months ago


    Bristol, United Kingdom RAC Full time

    **About The Role**: RAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...

  • Reception Handler

    4 months ago


    Bristol, United Kingdom RAC Full time

    **About The Role**: RAC have a new opportunity for a Reception Handler on a 3-6-month FTC based from our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    An exciting opportunity has arisen for an enthusiastic, self-motivated and organised person to join our Receptionist Team providing efficient administrative support on the Gynaecology Outpatients within the Women & Children’s Division. This job requires a highly motivated person who can work under pressure whilst dealing with sensitive issues. An excellent...

  • Reception Handler

    4 months ago


    Bristol, United Kingdom RAC Full time

    RAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of business  You...

  • Complaints Handler

    4 months ago


    Bristol, United Kingdom Diligenta Full time

    **Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...