Call Centre Team Leader

4 months ago


Bristol, United Kingdom North Bristol NHS Trust Full time

An exciting opportunity has arisen to join the Centralised Outpatients Team at North Bristol Trust as a Team leader.

The post holder will be in charge of the day-to-day running of the call centre and will be responsible for delivering KPI’s within the Centralised Outpatient Department.

Applicants must have Call Centre experience, excellent communication, and computer skills. A strong understanding of the Patient Access Policy, data quality, and relevant performance targets such as RTT is essential.

This is an exciting and highly rewarding role and provides an excellent opportunity for the right individual to progress into further management positions. Outpatients is a high-volume service, and you will work as part of a team managing a portfolio of bookings, inbound call centre, data quality, and performance relevant to the Outpatients service.

As part of the role, you will receive opportunities for on-going development and support to fulfil your potential.

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

The post holder will oversee the daily operations and management of our Outpatient Contact Centre team, ensuring staff levels are consistently aligned with service demands and that patients receive a high-quality and efficient service. Additionally, the post holder will be accountable for the delivery of KPI’s associated with the Outpatient services, while effectively leading their team.

Please refer to job description for detailed breakdown of duties.


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