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Call Centre Analyst

1 month ago

Bristol, United Kingdom Robert Half Full time

Robert Half are currently recruiting for a Call Centre Analyst to join the team in a newly created role.

This role will be supporting Clinical centres within the organisation, looking into the data to support in rota productions, schedule efficiency, staffing requirements and SLA's.

Previous experience within a call centre analyst role will be crucial to succeeding in this role, along with being an adaptable and excited by change.

Full responsibilities are below -

  • Responsible for the maintenance of the Workforce Management System including - Planning for Shift patterns, forecasting call volumes
  • Improve Schedule efficiency using real time date to ensure optimum staffing numbers are forecast
  • Monitor Productivity and performance against KPI's of individuals and teams
  • Provide solutions to staffing deficits and Call answer rates
  • Bring new ideas forward to support growth within the immediate and wider teams

To be successful in this role you will need to have an Analyst background Ideally in a Call Centre environment.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice

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