Junior Support Analyst

3 days ago

Bristol, United Kingdom Xist4 IT Full time

An exciting opportunity awaits a Junior Support Analyst to join an innovative IT company renowned for providing powerful solutions across messaging, collaboration, and cloud technologies. This Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment.

While the role primarily involves MS product support, comprehensive training will equip you to tackle complex technical challenges over the first six to twelve months. During this initial period, you'll receive in-depth training on the core Microsoft products our client supports, enabling you to develop a solid foundation in the systems and processes.

Junior Support Analyst Key Skills:


Our client is searching for a dedicated Junior Support Analyst with technical acumen and excellent communication skills. We're eager to connect with candidates in similar fields, including Product Support, Software Support, Application Support, and Service Desk.

Ideal candidates will bring the following experience:

  • Up to two years in a customer-centric IT support role.
  • Experience handling first-line support, service desk tasks, and troubleshooting IT issues.
  • Demonstrated ability in logging and prioritising incoming support calls.
  • Windows support experience.
  • Proficiency in Office 365.
  • Strong problem-solving skills and a proactive approach to tackling technical challenges.
  • Have excellent English communication skills (written and verbal).
  • All applicants must reside in the UK and have the right to work.


About the Junior Support Analyst Position:

The bulk of your responsibilities early on will focus on essential tasks, such as logging calls and becoming familiar with the client's ticketing system and workflow.

As you gain confidence and expertise with the core products, you'll gradually take on more complex aspects of the role, tackling in-depth support issues and engaging in higher-level troubleshooting. Our client understands that developing this level of proficiency takes time and is fully committed to supporting your growth at every stage. This approach ensures you'll be well-prepared to handle the most challenging technical issues with ease as your experience grows.

As part of the Technical Support Department, the Junior Support Analyst will play a crucial role in managing our client's customer support infrastructure. This role involves:

  • Logging incoming support calls.
  • Ensuring support calls are taken promptly.
  • Managing support calls and ensuring timely response and resolution
  • Liaising with customers to progress open calls for other members of the support department.
  • Day-to-day maintenance of internal systems for end users.
  • Setting up and supporting internal laptops and servers.
  • Performing adhoc support as and when necessary.

Salary: £24-28,000
Location: Portishead
Work Arrangement: Hybrid - Three days in the office and two days working from home (initially office-based for six months)

Benefits:

  • Fantastic office location by the Portishead Marina
  • Company pension scheme (Standard Life)
  • Profit share bonus based on company performance
  • Company healthcare scheme after six months

For more information on this Junior Support Analyst position, please get in touch with us to discuss.

Our client is committed to inclusivity. They celebrate diversity and encourage everyone to join and be themselves at work.

  • Junior Support Analyst

    3 days ago

    Bristol, United Kingdom Xist4 IT Full time

    An exciting opportunity awaits a Junior Support Analyst to join an innovative IT company renowned for providing powerful solutions across messaging, collaboration, and cloud technologies. This Junior Support position is ideal for customer-centric individuals with a flair for problem-solving and who thrive in a fast-paced environment. While the role primarily...

  • Junior Analyst

    3 weeks ago

    Bristol, United Kingdom CV-Library Full time

    Job Title: Junior Analyst Location: Bristol, City Centre, BS1 3LH Salary: £27,121 - £32,486 per year Job Type: Full-time, Permanent Working Hours: 37.5 hours per week Closing Date: Monday 11 November 2024 The Centre for Sustainable Energy (CSE) is a Bristol-based national charity that supports people and organisations across the UK to...

  • Junior IT Support and Data Analyst

    4 weeks ago

    Bristol, Bristol, United Kingdom XIST4 IT Recruitment Ltd Full time

    Job Title: Junior IT Support and Data AnalystWe are seeking a talented Junior IT Support and Data Analyst to join our team at XIST4 IT Recruitment Ltd. As a key member of our technology team, you will be responsible for providing technical support to our growing user base while growing your skills in data analysis.About the Role:Provide technical support to...

  • Junior IT Support and Data Analyst

    4 weeks ago

    Bristol, Bristol, United Kingdom XIST4 IT Recruitment Ltd Full time

    Job Title: Junior IT Support and Data AnalystWe are seeking a talented Junior IT Support and Data Analyst to join our team at XIST4 IT Recruitment Ltd. As a key member of our technology team, you will be responsible for providing technical support to our growing user base while growing your skills in data analysis.About the Role:Provide technical support to...

  • Junior IT Support and Data Analyst

    1 month ago

    Bristol, Bristol, United Kingdom XIST4 IT Recruitment Ltd Full time

    Job Title: Junior IT Support and Data AnalystWe are seeking a talented Junior IT Support and Data Analyst to join our team at XIST4 IT Recruitment Ltd. As a key member of our technology team, you will be responsible for providing technical support to our growing user base while growing your skills in data analysis.About the Role:Provide technical support to...

  • Junior IT Support and Data Analyst

    1 month ago

    Bristol, Bristol, United Kingdom XIST4 IT Recruitment Ltd Full time

    Job Title: Junior IT Support and Data AnalystWe are seeking a talented Junior IT Support and Data Analyst to join our team at XIST4 IT Recruitment Ltd. As a key member of our technology team, you will be responsible for providing technical support to our growing user base while growing your skills in data analysis.About the Role:Provide technical support to...

  • Junior FP&A Analyst

    1 month ago

    Bristol, United Kingdom CV-Library Full time

    This role involves a Junior FP&A Analyst position, offering a fantastic opportunity for someone who is passionate about building their career in a Hospitality/Retail industry. The successful candidate will be part of the Accounting & Finance department, ideally bringing a fresh and innovative approach to financial planning and analysis. Client Details ur...

  • Junior FP&A Analyst

    2 months ago

    Bristol, United Kingdom Page Personnel Full time

    This role involves a Junior FP&A Analyst position, offering a fantastic opportunity for someone who is passionate about building their career in a Hospitality/Retail industry. The successful candidate will be part of the Accounting & Finance department, ideally bringing a fresh and innovative approach to financial planning and analysis. Client Detailsur...

  • Junior FP&A Analyst

    5 days ago

    Bristol, United Kingdom Page Personnel Full time

    This role involves a Junior FP&A Analyst position, offering a fantastic opportunity for someone who is passionate about building their career in a Hospitality/Retail industry. The successful candidate will be part of the Accounting & Finance department, ideally bringing a fresh and innovative approach to financial planning and analysis. Client Details Our...

  • Data Analyst Support Specialist

    4 weeks ago

    Bristol, United Kingdom Xist4 IT Full time

    Junior Data Analyst and IT Support RoleWe are seeking a talented Junior Data Analyst and IT Support professional to join our team at Xist4 IT. As a key member of our data analysis team, you will play a crucial role in supporting our business operations and driving data-driven decision-making.About the RoleThis is an exciting opportunity for a motivated and...

  • Data Analyst Support Specialist

    4 weeks ago

    Bristol, United Kingdom Xist4 IT Full time

    Junior Data Analyst and IT Support RoleWe are seeking a talented Junior Data Analyst and IT Support professional to join our team at Xist4 IT. As a key member of our data analysis team, you will play a crucial role in supporting our business operations and driving data-driven decision-making.About the RoleThis is an exciting opportunity for a motivated and...

  • Junior Reporting Analyst

    4 weeks ago

    Bristol, Bristol, United Kingdom RedRock Resourcing Full time

    Job OpportunityWe are seeking a talented Junior/Graduate Reporting Analyst to join our team in Bristol.The successful candidate will be responsible for assisting with monthly management information and working with the delivery team to improve reporting capabilities using Power BI and SQL Server.The ideal candidate will have experience with Power BI, Excel,...

  • Junior Reporting Analyst

    4 weeks ago

    Bristol, Bristol, United Kingdom RedRock Resourcing Full time

    Job OpportunityWe are seeking a talented Junior/Graduate Reporting Analyst to join our team in Bristol.The successful candidate will be responsible for assisting with monthly management information and working with the delivery team to improve reporting capabilities using Power BI and SQL Server.The ideal candidate will have experience with Power BI, Excel,...

  • Application Support Analyst

    1 month ago

    Bristol, United Kingdom CV-Library Full time

    Application Support Analyst - Bristol (once a month in office) - £50,000 - £60,000 We have an excellent opportunity for an experienced Application Support Analyst to join a leading professional services organization during a period of growth. This role will involve assisting with various transformation projects as well as managing the BAU of...

  • Data Analyst Support Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Xist4 IT Full time

    Junior Data Analyst and IT Support RoleWe are seeking a talented Junior Data Analyst and IT Support professional to join our team at Xist4 IT. As a key member of our data analysis team, you will play a crucial role in supporting our business operations and driving insights through data-driven decision making.Key Responsibilities:Collaborate with our...

  • Data Analyst Support Specialist

    4 weeks ago

    Bristol, Bristol, United Kingdom Xist4 IT Full time

    Junior Data Analyst and IT Support RoleWe are seeking a talented Junior Data Analyst and IT Support professional to join our team at Xist4 IT. As a key member of our data analysis team, you will play a crucial role in supporting our business operations and driving insights through data-driven decision making.Key Responsibilities:Collaborate with our...

  • Data Analyst

    3 weeks ago

    Bristol, Bristol, United Kingdom Centre for Sustainable Energy Full time

    Job Title: Junior AnalystJoin the Centre for Sustainable Energy as a Junior Analyst and contribute to our mission to tackle the climate emergency and end the suffering caused by cold homes.About the RoleWe are seeking a highly motivated and detail-oriented Junior Analyst to support the delivery of quantitative or technical components of projects within our...

  • Data Analyst

    3 weeks ago

    Bristol, Bristol, United Kingdom Centre for Sustainable Energy Full time

    Job Title: Junior AnalystJoin the Centre for Sustainable Energy as a Junior Analyst and contribute to our mission to tackle the climate emergency and end the suffering caused by cold homes.About the RoleWe are seeking a highly motivated and detail-oriented Junior Analyst to support the delivery of quantitative or technical components of projects within our...

  • Data Analyst

    3 weeks ago

    Bristol, Bristol, United Kingdom Centre for Sustainable Energy Full time

    Job Title: Junior AnalystLocation: BristolSalary: £27,121 - £32,486 per yearJob Type: Full-time, PermanentWorking Hours: 37.5 hours per weekClosing Date: Not specifiedThe Centre for Sustainable Energy is a national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. Our...

  • Data Analyst

    3 weeks ago

    Bristol, Bristol, United Kingdom Centre for Sustainable Energy Full time

    Job Title: Junior AnalystLocation: BristolSalary: £27,121 - £32,486 per yearJob Type: Full-time, PermanentWorking Hours: 37.5 hours per weekClosing Date: Not specifiedThe Centre for Sustainable Energy is a national charity that supports people and organisations across the UK to tackle the climate emergency and end the suffering caused by cold homes. Our...