Call Centre Advisor

5 months ago

Bristol, United Kingdom Post Office Ltd Full time

**Summary**:
**Salary**:£29,890.10
**Grade**:CHD PO
**Reporting Line**: Inventory Manager
**Contract Type**:Both permanent and fixed term (12 month) opportunities available
**Location**:Stanway House, Bristol
This is an office-based role for the first 6 months
Please note: If successful in this role your contractual job title will be: Inventory Support

**What to expect**:
As Inventory Support you will join us on our journey and undertake a truly valuable role responsible for monitoring and implementing both remedial and corrective action for cash, ATM, and bureau. This is to ensure that branches have the right levels of cash to operate.

This role offers you an exciting opportunity to support Post Office branches as part of a busy call centre specialising in funding requirements and investigating and correcting anomalies in the planning. This involves both inbound and outbound contacts with both Post Office branches and other areas within the Supply Chain and wider Post Office.

You will be working closely alongside the Inventory Manager as well as the Retail Line and Cash Services on the management of cash and bureau. As well as this, you will be maintaining accurate branch planning data.

**What we can do for you**:

- Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:
- 25 days annual leave that increases with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

**What you’ll need to succeed**:
You will be well versed in customer service with the ability to work as part of a busy team. Ideally, as Inventory Support, you will understand standard inventory and stock control techniques. You will:

- Possess first-class communication skills with the ability to collaborative and influence
- Be a competent user of Excel and windows based programmes
- Excellent telephone manner
- Numerate and able to assimilate large volumes of data
- Good negotiation skills

**About us**:
Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead - people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.

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