Customer Communications Centre Assistant
6 months ago
We are looking for a skilled and conscientious Customer Communications Centre Assistant to work in our Call Centre based in our store in Kingswood, Bristol.
This is a vitally important support role that requires outstanding customer service skills, a warm and bubbly telephone manner and the ability to obtain information that allows you to direct the call to the appropriate team member in store. One minute, you could be booking a sight test appointment; the next, you could be helping a customer with a query about audiology. Our stores receive a wide range of queries that need to be handled with professionalism and warmth to ensure our customers feel that they are in the best possible hands for their eyecare and audiology needs.
If you have a passion for helping people, you have strong IT skills and an eye for detail, this may be the role for you. Experience in optics is not required. Call centre experience is an advantage, but not essential. Weekend working is essential.
**Job Types**: Full-time, Part-time
Expected hours: 24 - 40 per week
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
**Experience**:
- Call Centre: 2 years (required)
Work Location: In person
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