![Diligenta](https://media.trabajo.org/img/noimg.jpg)
Complaints Handler
3 months ago
**Complaints Handler
- Bristol**
At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or satisfied. Due to the nature of the role, we are looking for compassionate and caring individuals that have a drive for personal and career development.
**The important bit**:
- Experience working in a complaints or claims department, **or** experience working in the Life and Pensions industry is required
- Full time hours**, Monday to Friday** between 8am and 6pm (flexible hours to fit your schedule)
- No evening or weekend shifts
- The starting salary is between £25,000-£28,000, depending on experience
- We are based in Bristol, offering **free and secure on-site parking **and we are well connected via local transport
**What you’ll be doing**:
You’ll be investigating complaints received around either the service we have provided or the advice we have given, writing a bespoke letter addressing the concerns which will include determining if the allegations are upheld. We pride ourselves on our exceptional service and ensuring our customers put down the phone feeling satisfied. Being able to turn a negative experience to a positive experience is the heart of this role.
**Benefits**:
- We offer 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary **bonus** scheme
- A contributory company pension scheme
- Excellent employee wellbeing and assistance support programmes
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
- Pay review after 12 months
- Have experience working in a complaints **or** experience working in the Life and Pensions industry
- Care about providing good customer outcomes
**Who are Diligenta?**
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Job Reference: DGENTA01251
-
Complaints Handler
3 months ago
Bristol, United Kingdom Integral UK Full time**Complaints Handler - 12 Month FTC** **The Role** The role of the Complaint Handler involves investigating and resolving complaints. Producing a report for the account manager or the client and identifying trends. Reporting to the complaints manager within the Helpdesk team. **Responsibilities** - Investigating the timeline of a complaint and producing...
-
Complaint Handler
3 months ago
Bristol, United Kingdom Capita Full timeCapita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on...
-
Motor Complaint Handler
3 weeks ago
Bristol, United Kingdom Candidate Source Limited Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37 click apply for...
-
Motor Complaint Handler
4 weeks ago
Bristol, United Kingdom Candidate Source Limited Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...
-
Motor Complaint Handler
3 weeks ago
Bristol, United Kingdom Candidate Source Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...
-
Motor Complaint Handler
4 weeks ago
Bristol, United Kingdom Candidate Source Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter. Motor Complaint Handlers will be required to work 37.5 hours a week...
-
Motor Complaint Handler
3 weeks ago
Bristol, United Kingdom Candidate Source Limited Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.Check below to see if you have what is needed for this opportunity, and...
-
Motor Complaint Handler
3 weeks ago
Bristol, United Kingdom Candidate Source Limited Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.Check below to see if you have what is needed for this opportunity, and...
-
Complaint Handler
3 months ago
Bristol, United Kingdom Capita Full timeCapita are looking for an experienced Complaint Handler to work on one of our key Life & Pensions clients, on a permanent, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing...
-
Motor Complaint Handler
4 weeks ago
Bristol, United Kingdom Candidate Source Limited Full timeWe are looking for passionate Motor Complaint Handlers who want to find fair outcomes for customers to join a UK bank. You will be loading the complaint onto the system, collecting and reviewing evidence to understand the situation in detail and concluding the outcome in a final letter.A variety of soft skills and experience may be required for the following...
-
Complaints Handler
2 months ago
Bristol, United Kingdom Diligenta Full time**Salary**: From £25000-£25000 **Complaints Handler - Bristol**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll...
-
Complaints Handler
3 months ago
Bristol, United Kingdom Alexander Mae South West Ltd Full time**Complaint Handler / Working towards Level 4 Diploma** **Competitive Salary + Up to 25% Performance Bonus + Superb Benefits** **Bristol** **HYBRID WORKING (ideally 2 days office / 3 days home)** **The Job**: To undertake quality checking for the Client Liaison division, reviewing the decisions made on complaints about advice, Partner-service or...
-
Complaints Handler
3 months ago
Bristol, United Kingdom Serco Plc Full timeHome-Based, with potential infrequent travel to Bristol. Permanent, Full time Band 5, Between £25,000 - £30,000 per annum Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe...
-
Complaints Handler
1 month ago
Bristol, United Kingdom Somerset Bridge Group Full timeLocation - BristolEmployment Type - Full Time - PermanentSalary - £25,000 per annumHours Per Week - 37.5 The Complaints Handler will offer the customer a resolution to their complaint via written, e-mail and telephony channels whilst providing excellent service at all times following inception of the policy, resulting in clients wishing to renew with us...
-
Complaints Handler
1 month ago
Bristol, United Kingdom Somerset Bridge Group Full timeLocation - BristolEmployment Type - Full Time - PermanentSalary - £25,000 per annumHours Per Week - 37.5 The Complaints Handler will offer the customer a resolution to their complaint via written, e-mail and telephony channels whilst providing excellent service at all times following inception of the policy, resulting in clients wishing to renew with...
-
Complaints Handler
3 months ago
Bristol, United Kingdom Legal Protection Group Limited Full timeDuties: Complaint Acknowledgement, investigation, resolution. Corresponding with the FOS in respect of complaints. Maintaining complaints records on database. Proving timely, clear responses to complaints. **Experience**: - Previous experience in a similar role is preferred. - Excellent Interpersonal and communication skills. - Experience of working for...
-
Complaint Handler
24 hours ago
Bristol, United Kingdom Huntswood Remote Work Freelance Full timeHuntswood is looking for Complaints Processers with financial services complaints experience to join an exciting project for a large retail bank. If you have a wealth of complaints handling experience, ability to work in office and great communication skills, then we have a great role for you. Start Date: 16th September 2024 Day Rate: £165 - Umbrella only...
-
Case Handler
10 hours ago
Bristol, United Kingdom Huntswood Full timeImmediate starts available for experience complaint handlers with banking experience. If you have dealt with banking complaints and want to join a great team, then read on.As a Case handler you will provide a high-quality service to customers by resolving their complaints on time.Start Date: 16th September 2024Day Rate: £165 - Umbrella only recruitment -...
-
Case Handler
18 hours ago
Bristol, United Kingdom Huntswood Full timeImmediate starts available for experience complaint handlers with banking experience. If you have dealt with banking complaints and want to join a great team, then read on. As a Case handler you will provide a high-quality service to customers by resolving their complaints on time. Start Date: 16th September 2024 Day Rate: £165 - Umbrella only...
-
Claims Handler
3 months ago
Bristol, United Kingdom Yolk Recruitment Full time**Claims Handler - Professional Negligence** **Bristol, UK - Salary up to £26k** Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! **This is what you'll be doing** As a Claims Handler, your duties and...