Legal Complaints Handler

2 weeks ago


Bristol, United Kingdom AJ FOX COMPLIANCE Full time

Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm This is a hybrid role which will be based in their Bristol office.
In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. Liaising with fee earners to investigate complaints
Advise on complaints handling to ensure compliance with policies, procedures and regulatory obligations
Review and update policies and procedures
Provide support to colleagues dealing with Professional Indemnity Insurance
Report on third-party complaints and carry out cause analysis


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