Complaint Handler

5 months ago


Bristol, United Kingdom Capita Full time

Capita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK.

If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing a friendly and personal service. You will triage, investigate, and resolve a range of complaints providing fair outcomes for our customers. You will provide an excellent customer experience, while dealing with customers in a helpful, proactive, and professional manner.

Hours: Full Time Monday to Friday 37.5 per week with flexible working hours. As long as 7.5 hours per day are completed.

Location: Home based and office working options are available. Can be discussed further at interview stage.

Capita is an equal opportunity and disability confident employer.

**Job title**:
Complaint Handler

**What will you deliver?**
- Investigate the causes of customer dissatisfaction and resolve service complaints in line with procedures and regulatory requirements.
- Identify and escalate root cause trends and issues that arise.
- Liaise with ombudsman services as appropriate.
- Share knowledge and expertise with other team members, contributing to a positive and supporting team culture.
- Identify opportunities to build positive customer relationships and provide excellent customer service.

**What can we offer you?**

In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:

- A competitive starting salary.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.

**What are we looking for?**
- Experience of working in an escalated Complaints role within an FCA regulated financial services organisations and/or customer service environment.
- Be able to product bespoke response letters from scratch.
- Strong verbal and written communication skills.
- Ability to manage varying workloads and priorities.
- Strong organisational and time management skills.
- Excellent problem-solving skills.

**About Capita Regulated Services**
- At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. _

**What’s Next?**

**Equal Opportunities**

**Location**:
Bristol - Aviva Centre
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Fixed Term (Fixed Term)


  • Complaint Handler

    5 months ago


    Bristol, United Kingdom Capita Full time

    Capita are looking for an experienced Complaint Handler to work on one of our key Life & Pensions clients, on a permanent, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Diligenta Full time

    **Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...

  • Complaints Handler

    2 weeks ago


    Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    3 weeks ago


    Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    3 weeks ago


    Bristol, UK, South West England, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    7 days ago


    City of Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Job DescriptionAre you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The...

  • Complaints Handler

    3 weeks ago


    City Of Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Serco Plc Full time

    Home-Based, with potential infrequent travel to Bristol. Permanent, Full time Band 5, Between £25,000 - £30,000 per annum Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Legal Protection Group Limited Full time

    Duties: Complaint Acknowledgement, investigation, resolution. Corresponding with the FOS in respect of complaints. Maintaining complaints records on database. Proving timely, clear responses to complaints. **Experience**: - Previous experience in a similar role is preferred. - Excellent Interpersonal and communication skills. - Experience of working for...


  • Bristol, Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Job DescriptionWe are seeking a highly skilled Complaints Handler to join our team at AJ FOX COMPLIANCE. This role will involve investigating complaints, advising on compliance matters, and reviewing policies and procedures.Key Responsibilities:Liaising with fee earners to investigate complaints and ensure compliance with regulatory obligationsReviewing and...


  • Bristol, Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    We are seeking a highly skilled Complaints Resolution Specialist to join our team at AJ FOX COMPLIANCE. As a Complaints Handler, you will be responsible for investigating complaints and ensuring compliance with policies, procedures, and regulatory obligations.The successful candidate will have excellent communication and organisation skills, with the ability...

  • Claims Handler

    5 months ago


    Bristol, United Kingdom Yolk Recruitment Full time

    **Claims Handler - Professional Negligence** **Bristol, UK - Salary up to £26k** Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! **This is what you'll be doing** As a Claims Handler, your duties and...

  • Complaints Handler

    4 months ago


    Bristol, United Kingdom Alexander Mae Full time

    **The Company** Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff. **The Role**: Responsibilities will include: - To address and respond to Customer issues - To deliver an excellent customer service, understanding and...

  • Complaints Handler

    4 months ago


    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - Bristol Employment Type - Full Time - Permanent Salary - £23,000 per annum + Great benefits Hours Per Week - 37.5 **Key Responsibilities**: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other...


  • Bristol, Bristol, United Kingdom Aston Charles Full time

    Liability Claims Team Leader OpportunityWe are seeking an experienced Liability Claims Team Leader to join our dynamic team at Aston Charles. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.Your managerial...


  • Bristol, Bristol, United Kingdom Aston Charles Full time

    {"h1":{"text":"Liability Claims Team Leader - Aston Charles"}},Aston Charles is seeking a highly skilled Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability...


  • Bristol, Bristol, United Kingdom Aston Charles Full time

    Liability Claims Team Leader OpportunityWe are seeking an experienced Liability Claims Team Leader to join our dynamic team at Aston Charles. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.Your managerial...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - Bristol Employment Type - Full Time - Permanent Salary - £25,000 per annum Hours Per Week - 37.5 **Key Responsibilities**: - Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of...

  • Claims Handler

    1 month ago


    Bristol, United Kingdom CV-Library Full time

    Claims Handler Bristol (Hybrid: 3 days in the office) Full time - Permanent About the Role We are looking for an experienced insurance or legal Claims Handler to join our clients expanding team. You'll manage claims on behalf of leading insurers, handling pre-litigated cases from first notification of loss to resolution. This includes reviewing cover,...

  • Claims Handler

    1 month ago


    Bristol, United Kingdom Gerrard White Full time

    Claims HandlerBristol (Hybrid: 3 days in the office)Full time - PermanentAbout the RoleWe are looking for an experienced insurance or legal Claims Handler to join our clients expanding team. You'll manage claims on behalf of leading insurers, handling pre-litigated cases from first notification of loss to resolution. This includes reviewing cover, assisting...