Claims and Complaints Manager
6 days ago
Aston Charles is seeking a highly skilled Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.
Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file/audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.
We are looking for an expert in Liability claims with solid managerial skills, and the ability to help create a friendly and supportive environment where a fully remote-based team enjoys working to shared goals and objectives.
This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role. You will be rewarded with an attractive basic salary, together with a range of company benefits, including support towards professional qualifications.
Aston Charles is a leading recruitment agency in the General Insurance and Financial Services sector. We pride ourselves on providing a personalized service from industry experts.
Key Responsibilities:
- Manage a team of Liability Claims Handlers
- Train, develop and coach team members
- Allocate workloads and act as an escalation point for complaints
- Handle your own caseload of higher value and complex claims
- Ensure compliance through file/audit checking
Key Requirements:
- Expertise in Liability claims
- Solid managerial skills
- Ability to create a friendly and supportive team environment
- 100% home-based role
- Attractive basic salary and company benefits
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