Claims and Complaints Manager

3 weeks ago


Bristol, Bristol, United Kingdom Aston Charles Full time
Liability Claims Team Leader Opportunity

We are seeking an experienced Liability Claims Team Leader to join our dynamic team at Aston Charles. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.

Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file/audit checking to ensure compliance. In addition, you will be handling your own caseload of higher value and complex claims.

As a Liability Claims Team Leader, you will be an expert on all things Liability claims. You must also have solid managerial skills, and the ability to help create a friendly and supportive environment where a fully remote-based team enjoys working to shared goals and objectives.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role. You will be rewarded with an attractive basic salary, together with a range of company benefits, including support towards professional qualifications.

We are looking for a dynamic and experienced individual who can thrive in a fast-paced and constantly evolving environment. If you are a motivated and results-driven professional with a passion for Liability claims, we would love to hear from you.

Key Responsibilities:

  • Manage a team of Liability Claims Handlers
  • Train, develop and coach team members
  • Allocate workloads and act as an escalation point for complaints
  • Handle your own caseload of higher value and complex claims
  • Ensure compliance through file/audit checking

Requirements:

  • Expertise in Liability claims
  • Solid managerial skills
  • Ability to create a friendly and supportive team environment
  • Dynamic and results-driven professional


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