Complaints Handler

5 months ago


Bristol, United Kingdom Somerset Bridge Group Full time

Location - Bristol

Employment Type - Full Time - Permanent

Salary - £25,000 per annum

Hours Per Week - 37.5

**Key Responsibilities**:

- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service and sales
- Ensuring that every customer is treated fairly, and with the high level of customer service we expect
- Have a highly developed interpersonal skills and an ability to build rapport
- Ability to handle a high workload in an organised manner and to have an excellent standard within strict deadlines
- Be able to identify the root cause of a complaint and ensure the correct action is taken to prevent similar complaints in the future
- To provide timely and accurate reporting and feedback
- To constantly seek to improve the quality of the service we provide by developing new approaches and techniques

**Required Skills/Experience**:

- Good attention to detail
- Excellent written communication skills
- Prioritise deadlines and targets
- Outstanding communication, negotiation, and resolution skills
- Strong analytical skills
- Excellent interpersonal skills
- Confident and self-motivated team player, who works as well with others as by themselves
- Ability to be fair and impartial, whilst displaying empathy for the customers

**Our Benefits**:

- Hybrid working - 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Discretionary annual bonus
- Pension scheme - 5% employee, 6% employer
- Flexi-time
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Religious bank holidays - if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.


  • Complaint Handler

    5 months ago


    Bristol, United Kingdom Capita Full time

    Capita are looking for an experience Complaint Handler to work on one of our key Life & Pensions clients, on a 6 month fixed-term, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on...

  • Complaint Handler

    5 months ago


    Bristol, United Kingdom Capita Full time

    Capita are looking for an experienced Complaint Handler to work on one of our key Life & Pensions clients, on a permanent, full-time basis, working remotely in the UK. If you are a Complaint Handler who is looking for a new opportunity to progress your career, then this is the next step for you. You will be joining an excellent team that focus on providing...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Diligenta Full time

    **Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...

  • Complaints Handler

    2 weeks ago


    Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    3 weeks ago


    Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    3 weeks ago


    Bristol, UK, South West England, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    1 week ago


    City of Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Job DescriptionAre you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The...

  • Complaints Handler

    3 weeks ago


    City Of Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Are you an experienced complaints handler who has worked at a regulated firm? We are hiring a Complaints Advisor to join a Top 50 UK Law Firm! This is a hybrid role which will be based in their Bristol office.In this role you will be exposed to a broad range of compliance matters including Data Protection, SRA and FCA regulations. The successful candidate...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Serco Plc Full time

    Home-Based, with potential infrequent travel to Bristol. Permanent, Full time Band 5, Between £25,000 - £30,000 per annum Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe...

  • Complaints Handler

    5 months ago


    Bristol, United Kingdom Legal Protection Group Limited Full time

    Duties: Complaint Acknowledgement, investigation, resolution. Corresponding with the FOS in respect of complaints. Maintaining complaints records on database. Proving timely, clear responses to complaints. **Experience**: - Previous experience in a similar role is preferred. - Excellent Interpersonal and communication skills. - Experience of working for...


  • Bristol, Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    Job DescriptionWe are seeking a highly skilled Complaints Handler to join our team at AJ FOX COMPLIANCE. This role will involve investigating complaints, advising on compliance matters, and reviewing policies and procedures.Key Responsibilities:Liaising with fee earners to investigate complaints and ensure compliance with regulatory obligationsReviewing and...


  • Bristol, Bristol, United Kingdom AJ FOX COMPLIANCE Full time

    We are seeking a highly skilled Complaints Resolution Specialist to join our team at AJ FOX COMPLIANCE. As a Complaints Handler, you will be responsible for investigating complaints and ensuring compliance with policies, procedures, and regulatory obligations.The successful candidate will have excellent communication and organisation skills, with the ability...

  • Claims Handler

    5 months ago


    Bristol, United Kingdom Yolk Recruitment Full time

    **Claims Handler - Professional Negligence** **Bristol, UK - Salary up to £26k** Yolk is excited to be supporting a Top 100 Law Firm in their search for a Claims Handler based in Bristol. If you're ready to take the next step in your legal support career, keep reading! **This is what you'll be doing** As a Claims Handler, your duties and...

  • Complaints Handler

    4 months ago


    Bristol, United Kingdom Alexander Mae Full time

    **The Company** Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff. **The Role**: Responsibilities will include: - To address and respond to Customer issues - To deliver an excellent customer service, understanding and...

  • Complaints Handler

    4 months ago


    Bristol, United Kingdom Somerset Bridge Group Full time

    Location - Bristol Employment Type - Full Time - Permanent Salary - £23,000 per annum + Great benefits Hours Per Week - 37.5 **Key Responsibilities**: Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other...


  • Bristol, Bristol, United Kingdom Aston Charles Full time

    Liability Claims Team Leader OpportunityWe are seeking an experienced Liability Claims Team Leader to join our dynamic team at Aston Charles. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.Your managerial...


  • Bristol, Bristol, United Kingdom Aston Charles Full time

    {"h1":{"text":"Liability Claims Team Leader - Aston Charles"}},Aston Charles is seeking a highly skilled Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability...


  • Bristol, Bristol, United Kingdom Aston Charles Full time

    Liability Claims Team Leader OpportunityWe are seeking an experienced Liability Claims Team Leader to join our dynamic team at Aston Charles. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability losses.Your managerial...

  • Claims Handler

    1 month ago


    Bristol, United Kingdom CV-Library Full time

    Claims Handler Bristol (Hybrid: 3 days in the office) Full time - Permanent About the Role We are looking for an experienced insurance or legal Claims Handler to join our clients expanding team. You'll manage claims on behalf of leading insurers, handling pre-litigated cases from first notification of loss to resolution. This includes reviewing cover,...

  • Claims Handler

    1 month ago


    Bristol, United Kingdom Gerrard White Full time

    Claims HandlerBristol (Hybrid: 3 days in the office)Full time - PermanentAbout the RoleWe are looking for an experienced insurance or legal Claims Handler to join our clients expanding team. You'll manage claims on behalf of leading insurers, handling pre-litigated cases from first notification of loss to resolution. This includes reviewing cover, assisting...