Complaints Handler
5 months ago
Location - Bristol
Employment Type - Full Time - Permanent
Salary - £23,000 per annum + Great benefits
Hours Per Week - 37.5
**Key Responsibilities**:
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service and sales
Ensuring that every customer is treated fairly, and with the high level of customer service we expect
Have a highly developed interpersonal skills and an ability to build rapport
Ability to handle a high workload in an organised manner and to have an excellent standard within strict deadlines
Be able to identify the root cause of a complaint and ensure the correct action is taken to prevent similar complaints in the future
To provide timely and accurate reporting and feedback
To constantly seek to improve the quality of the service we provide by developing new approaches and techniques
**Required Skills/Experience**:
Good attention to detail
Excellent written communication skills
Prioritise deadlines and targets
Outstanding communication, negotiation, and resolution skills
Strong analytical skills
Excellent interpersonal skills
Confident and self-motivated team player, who works as well with others as by themselves
Ability to be fair and impartial, whilst displaying empathy for the customers
**Our Benefits**
Hybrid working - 2 days in the office and 3 days working from home
25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
Pension scheme - 5% employee, 6% employer
Flexi-time
100’s of exclusive retailer discounts
Professional wellbeing, health & fitness app - Wrkit
Enhanced parental leave, including time off for IVF appointment
Life Assurance - 4 times your salary
25% Car Insurance Discount
20% Travel Insurance Discount
Cycle to work scheme
Employee referral scheme
Community support day
Christmas and Summer parties
Working at SBG
At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.
We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.
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