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Imaging Call Handler
3 months ago
Act as first point of contact for patients telephoning the Imaging Contact Centre. Confidently deal with queries coming into the department via telephone Adhere to appropriate booking rules when rescheduling and cancelling appointments Record the relevant information in CRIS and Lorenzo when appropriate Answer general queries regarding appointments and the hospital as appropriate. Respond and resolve patient queries where appropriate in line with departmental guidelines. Handle personal and confidential patient related information in a sensitive manner Receive and accurately pass on information to relevant personnel/teams.
Maintain and update accurate patient details including attendance, personal and appointment details on the Computerised Radiology Information Systems (CRIS) and the PAS system (Lorenzo) Ensure that the relevant procedure for booking transport is followed. Send out appointment letters as and when required. Participate in all relevant aspects of Administration Ensure any compliments and complaints, from any source, are reported immediately to their Line Manager. Form and maintain good working relationships with all linked professionals and colleagues in the department Adhere to the Trust and Departmental policies, procedures and guidelines These will include: Health & Safety Quality Assurance Infection Control Major Incidents Dress code Sickness absence Punctuality etc.
Participate in Annual Appraisal reviews with a nominated appraiser. Co-operate fully in the introduction of new technology and of new methods of working as appropriate to the work of a Trust call handler. Demonstrate tasks to new and current staff. Report all incidents of injury to themselves or patients to a line manager and complete appropriate incident form.
To undertake any such duties commensurate with the grading of the post and the post holder should treat this job outline as flexible as it will be amended as the service requirements and/or needs of the position develop Form and maintain good working relationships with all linked professionals and colleagues in the department Adhere to the Trust and Departmental policies, procedures and guidelines These will include: Health & Safety Quality Assurance
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Imaging Call Handler
3 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeBand 2 Imaging Call Hander/Admin Are you looking for an exciting career in the NHS, with great colleagues, paid annual leave, staff benefits? We are recruiting a full time Imaging Call Handler/Administrator to work Monday - Friday 9.00am - 5.00pm You will answer incoming calls from patients telephoning the Imaging department. You will need to be able to...
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Call Handler
3 months ago
Bristol, United Kingdom BrisDoc Healthcare Services Full timeWe are recruiting for a call handler in both the weekday professional line and the out of hours service and have various hours available for our integrated urgent care service - Severnside Urgent Care. Call Handlers - the core purpose of our Call Handlers are to take calls from Health Care Professionals and enter patient demographics onto our patient...
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Outpatient Call Handler
3 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeDo you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a...
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Outpatient Call Handler
3 months ago
Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full timeDo you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a...
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Mental Health Call Handler
3 months ago
Bristol, United Kingdom BrisDoc Healthcare Services Full timeJoin our Award-winning Mental Health Service as a Call Handler and Make a Real Difference! Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions....
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Outpatients Call Handler
3 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeTo provide a high quality and comprehensive Telephone appointments/referrals/admin service for patients contacting North Bristol NHS Trust. Work as part of a team with focus on high quality experience for patients to administrate all aspects of outpatient appointments to the highest standards. Provide a comprehensive call handling service for North Bristol...
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Trainee Call Handler
3 months ago
Bristol, United Kingdom Somerset Bridge Group Full timeLocation - Bristol Employment Type - Full Time - Fixed Term Salary - £20,500 + up to £200pm commission Hours Per Week - 37.5 Somerset Bridge Group are seeking an enthusiastic and confident Trainee Call Handler with a strong telephone manner to join our Lead Generation team on an 8-month fixed term contract. Within this role you will be focusing on...
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Case Handler
3 months ago
Bristol, United Kingdom Pertemps Network Group Full time**Job Description**: **Claims Handler required in Central Bristol** **Position: Claims Handler** **Location: Central Bristol** **Start Date: Immediate** **Duration: Minimum 2 months** **Working Hours: Monday to Friday, 9:00 AM - 5:00 PM** **Hourly Rate: £12 per hour** **About the Role**: As a Claims Handler, you will play a crucial role in assisting...
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Reception Handler
3 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...
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Reception Handler
3 weeks ago
Bristol, United Kingdom RAC Motoring Services Full timeAbout The RoleRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...
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999 Call Handler
3 months ago
Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time999 Call Hander - Ambulance Service, what’s your emergency? Do you want to make a difference? Do you like working as part of a supportive and motivated team? Would you like to work flexibly with shift patterns that fit with your personal circumstances? Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and...
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Telescopic Handler
1 month ago
Bristol, United Kingdom Setsquare Recruitment Full timeTelescopic Handler Required ASAP. CPCS/MPORS Required. 3 Months Duration. Call Harvey on 07767160208 for more details. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
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Reception Administrator
2 months ago
Bristol, United Kingdom Redcliffe Imaging Ltd Full time**Company description** Redcliffe Imaging is a small print company that provides an online print service for artists and illustrators producing fine art prints and greeting cards; in addition, we specialise in printing large format graphics, such as billboards, custom printed wallpaper, and exhibition graphics. Everyone at Redcliffe Imaging takes great...
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Reception Handler
3 months ago
Bristol, United Kingdom RAC Full time**About The Role**: RAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of...
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Reception Handler
3 months ago
Bristol, United Kingdom RAC Full time**About The Role**: RAC have a new opportunity for a Reception Handler on a 3-6-month FTC based from our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct...
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Imaging Booking Clerk
3 months ago
Bristol, United Kingdom North Bristol NHS Trust Full timeCome work with us in the Imaging department based primarily at North Bristol NHS Trust. We are currently seeking Imaging Appointment Clerks to join our busy team based at Southmead hospital (Concorde House). Fulltime/Part time hours to be discussed at interview. We are looking for a competent booking clerk(s) to support our MRI, Flouroscopy and Nuclear...
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Receptionist - Imaging
3 months ago
Bristol, United Kingdom Spire Healthcare Full time**Receptionist - Imaging | Customer Service, Administration | Full Time, 37.5 hrs p/week | Permanent Contract | Bristol | Free Parking | Excellent Benefits | Private Healthcare** Spire Bristol hospital are currently looking to recruit a Receptionist to join our Imaging team. Welcoming patients politely and courteously. Registering and directing patients,...
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Complaints Handler
3 months ago
Bristol, United Kingdom Diligenta Full time**Complaints Handler - Bristol** At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you’ll be representing our brand and ensuring that no matter how our customer feels when they call, they’ll put the phone down relieved or...
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Reception Handler
3 months ago
Bristol, United Kingdom RAC Full timeRAC have a new opportunity for a Reception Handler on a 6-month FTC based in our Bradley Stoke office. The role will be taking inbound calls from customers and supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of business You...
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Complaints Handler
2 months ago
Bristol, United Kingdom Diligenta Full time**Salary**: From £25000-£25000 **Complaints Handler - Bristol**: At Diligenta, we live and breathe exceptional customer service and as one of our Complaint Handlers you will be an integral part in the delivery of this. As the face of our company, you'll be representing our brand and ensuring that no matter how our customer feels when they call, they'll...