Imaging Patient Pathway Secretary

7 months ago

Bristol, United Kingdom North Bristol NHS Trust Full time

The Imaging Department are recruiting a full time and part time Imaging Patient Pathway Secretary to join their team.
- Full time post 37.5hrs - Monday - Friday 9.00am - 5.00pm
- Part time post 22.5hrs - Wednesday, Thursday, Friday 9.00am - 5.00pm

This role is primarily based in the Brunel Building in the Imaging Department however there may be times when you will be required to work in one of our satellite sites.

You will be working alongside the senior patient pathway secretaries.

The office is extremely busy, and you will need a ‘can do attitude’.

Excellent IT Skills and knowledge of the hospital IT systems would be an advantage.

You will need to demonstrate tact and sensitivity as you will be the first point of contact dealing with queries from patients, relatives, and other health care professionals.

This role will receive a high number of telephone calls therefore a good telephone manner is essential.

You will also be expected to address any urgent reports and ensure that they are dealt with in line with the departmental policy.

You must possess NVQ 2, GCSE/C level (including English and Maths) equivalent or be able to demonstrate you have relevant office experience.

This is a great opportunity for you to learn new skills or increase your existing ones whilst working in a busy office environment.

Provide high quality, comprehensive administrative, secretarial clerical support to the senior Imaging teams.

Liaise between patients, GPs, other staff, and outside agencies where required.

Participate in the monitoring waiting lists in accordance with Government Access Targets and Trust’s Patient Access Policy.

Following procedures ensuring information is accurately recorded and shared.

NBT Cares. It’s a very simple statement; one which epitomises how everybody across our organisation goes the extra mile to ensure our patients get the best possible care.

NBT Cares is also an acronym, standing for caring, ambitious, respectful and supportive - our organisational values.

And our NBT Cares values are underpinned by our positive behaviours framework - a framework that provides clear guidance on how colleagues can work with one another in a constructive and supportive way.
- Support the Senior Imaging Patient Pathway Secretaries with a comprehensive service ensuring patients are admitted efficiently for investigative treatments, diagnostic procedures, and day-case operations within national guidelines and in accordance with the trust’s Patients Access Policy
- Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from patients, GPs and community hospitals.
- Participate with new or follow-up appointments, for diagnostic appointments, interventional procedures and TCI dates are dealt with in a timely manner ensuring that patients are informed with reasonable notice, and that all relevant paperwork is completed.
- Accurately update the hospital systems including CRIS
- Follow the correct processes to ensure that funding is available prior to booking Imaging appointments (i.e. Welsh Patient Funding).
- Cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy.
- Accurately record all cancellations and cancellation reasons
- Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate.
- Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
- Implement and follow agreed pathways identifying unexpected and critical findings.
- Participate in an efficient typing service to ensure Radiological reports are available in a timely manner and addendums are actioned i.e. Cancer Services, GP’s
- Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring any clinical reports and referrals are actioned accordingly.
- Liaise with partner organisations to assist facilitate the treatment of patients. This includes liaising with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.
- Keep regular communication with the teams to enable efficient processes.
- Support colleagues across the Imaging Department during periods of planned annual leave and sickness.
- Participate in Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office
- Covering reception as and when req

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