Senior Imaging Patient Pathway Secretary

8 months ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Oversee the Imaging aspects of the patient pathway, for Imaging procedures as well as providing secretarial support. Patient Pathway: Manage own workload Provide training and support to newly appointed admin staff. Provide a comprehensive service to the clinical team ensuring patients are admitted efficiently for investigative treatments, diagnostic procedures and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy Ensure that new or follow-up appointments, for diagnostic appointments, interventional procedures and TCI dates are dealt with in a timely manner ensuring that patients are informed with reasonable notice, and that all relevant paper work is completed. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate CRIS and PAS Follow the correct processes to ensure that funding is available prior to booking Imaging appointments (i.e.

Welsh Patient Funding). Process the relevant paperwork in line with the Overseas and Private Patients office. Ensure that valuable resources are utilised to maximum potential, including replacing short notice cancellations. Cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy.

Accurately record all cancellations and cancellation reasons Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.

This will include enquiries from patients, their GPs and community hospitals. Communicate all changes to planned day case, intended procedure and/or diagnostic imaging Liaise with partner organisations to assist facilitate the treatment of patients. This includes liaising with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

Process Consultant Radiologists/registrars request for leave, record and maintain accurate records updating any relevant spreadsheets identify and action discrepancies When required participate in an efficient typing service to ensure Radiological reports are available in a timely manner and addendums are actioned i.e. Cancer Services, GPs Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring any clinical reports and referrals are actioned accordingly. Keep regular communication with consultant teams, clinical staff and directorate management to enable efficient processes. Provide cover for colleagues across the Imaging Department during periods of planned annual leave and sickness.

Participate in Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office Maintain stationary stock and process requests for the department. Undertake additional administrative tasks and responsibilities within the Imaging Department as required by the Support Manager Ability to participate in policy changes within the Imaging Department Ensure that patient confidentiality is maintained at all times. Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, taking appropriate account of patients rights and diversity and ensuring fair access to services. Ability to establish new working systems and patterns.

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