Senior Imaging Patient Pathway Secretary

3 weeks ago

Bristol, United Kingdom North Bristol NHS Trust Full time

Oversee the Imaging aspects of the patient pathway, for Imaging procedures as well as providing secretarial support. Patient Pathway: Manage own workload Provide training and support to newly appointed admin staff. Provide a comprehensive service to the clinical team ensuring patients are admitted efficiently for investigative treatments, diagnostic procedures and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy Ensure that new or follow-up appointments, for diagnostic appointments, interventional procedures and TCI dates are dealt with in a timely manner ensuring that patients are informed with reasonable notice, and that all relevant paper work is completed. This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate CRIS and PAS Follow the correct processes to ensure that funding is available prior to booking Imaging appointments (i.e.

Welsh Patient Funding). Process the relevant paperwork in line with the Overseas and Private Patients office. Ensure that valuable resources are utilised to maximum potential, including replacing short notice cancellations. Cancel patient appointments &/or TCI dates as requested and ensure that they are rescheduled in accordance with Trust policy.

Accurately record all cancellations and cancellation reasons Be aware of the needs and concerns of patients and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use effective listening/communication skills when dealing with potentially distressed or bereaved patients and/or relatives. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate. Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.

This will include enquiries from patients, their GPs and community hospitals. Communicate all changes to planned day case, intended procedure and/or diagnostic imaging Liaise with partner organisations to assist facilitate the treatment of patients. This includes liaising with primary, secondary and tertiary care providers. Ensure that comprehensive demographic and waiting list information is recorded &/or provided at the point of receipt of referral or transfer to the partner organisation to warrant that patients are treated in accordance with elective waiting time standards.

Process Consultant Radiologists/registrars request for leave, record and maintain accurate records updating any relevant spreadsheets identify and action discrepancies When required participate in an efficient typing service to ensure Radiological reports are available in a timely manner and addendums are actioned i.e. Cancer Services, GPs Receive and process incoming mail (including electronic) as necessary, sorting and prioritising items, ensuring any clinical reports and referrals are actioned accordingly. Keep regular communication with consultant teams, clinical staff and directorate management to enable efficient processes. Provide cover for colleagues across the Imaging Department during periods of planned annual leave and sickness.

Participate in Photo coping, filing, faxing and other administrative duties to ensure the efficient running of the office Maintain stationary stock and process requests for the department. Undertake additional administrative tasks and responsibilities within the Imaging Department as required by the Support Manager Ability to participate in policy changes within the Imaging Department Ensure that patient confidentiality is maintained at all times. Adhere to all Trust policies including Infection Control, Hygiene Code, Data Protection Act, taking appropriate account of patients rights and diversity and ensuring fair access to services. Ability to establish new working systems and patterns.

  • Patient Pathway Administrator

    1 month ago

    Bristol, United Kingdom Private Secretary Group Full time

    **About Us** We offer practice management support to Consultants, Doctors and Surgeons within the private healthcare sector. At the heart of our business is patient care and by ensuring that we offer excellent service, we can help our clients do what they do best! **About the job** **Responsibilities**: - Downloading and updating patient clinic...

  • General Surgery Patient Pathway Assistant

    2 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Job summary A fantastic opportunity has recently arisen within the General Surgery Department as we are advertising for a Patient Pathway Assistant to join our busy department. This is an exciting opportunity to start your career working within the General Surgery Department. The General Surgery Team are focused on helping manage the administrative...

  • Dermatology Biologics and Systemics Patient Pathway

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Psoriasis, eczema and HS are some of the long term conditions of the skin which can be treated with systemic and biologic drugs. Biologic drugs have been designed to mimic normal human molecules. They are used to treat a number of conditions and they reduce inflammation by preventing over activity of part of the immune system. There are several biologic...

  • Support Medical Secretary

    2 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Come and work at the Bristol Eye Hospital, if you're new to the organisation you'll receive 27 days annual leave plus Bank holiday's on joining. This increases to 29 days and 33 days plus Bank holidays with longer service. We're a medium sized team of 10 secretaries and two admin support staff. To support a team of senior medical secretaries to enable the...

  • Urology Patient Pathway Assistant

    3 days ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant working 30 hours a week to join our busy Urology department within the Bladder cancer team. This is an exciting opportunity to start your career working within the Bristol Urological Institute. The Bladder cancer team are...

  • Urology Patient Pathway Assistant

    1 month ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant to join our busy Urology department within the Endourology Team. This is an exciting opportunity to start your career working within the Bristol Urological Institute. The Endourology Team are focused on helping manage the...

  • Urology Patient Pathway Assistant

    4 days ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Job summary A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant working 30 hours a week to join our busy Urology department within the Bladder cancer team. This is an exciting opportunity to start your career working within the Bristol Urological Institute. The...

  • Patient Pathway Co-ordinator

    6 days ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    A vacancy has arisen to support the Asthma service within the Respiratory Department at Southmead Hospital. The Patient Pathway Coordinator is responsible for overseeing all aspects of the patient pathway, from referral to treatment and follow up care in the Respiratory department. The key tasks respectively involve monitoring patients' treatment pathway...

  • Lead Medical Secretary

    5 hours ago

    Bristol, United Kingdom Hanham Health Full time

    Hanham health is looking for an experienced and enthusiastic Medical Secretary who will lead our secretarial team following retirement of the current post holder. The post is full time (37.5 hours) and will be based predominantly at our Oldland Common Surgery. The post holder will need to demonstrate flexibility and adaptability in what can be a rapidly...

  • General Surgery Patient Pathway Assistant

    2 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    To support the waiting list co-ordinators in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes; NHS Constitution, waiting time standards;...

  • Senior Medical Secretary

    4 weeks ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    The post holder will work as a member of University Hospitals Bristol and Weston and be responsible for providing an efficient and effective secretarial service for clinical teams within Dermatology based at the Bristol Royal Infirmary. The role acts as a point of contact and help to support colleagues and the team. The Senior Medical Secretary is therefore...

  • Assistant Patient Pathway Co-ordinator

    3 days ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantasctic opportunity has arisen within the Vascular Surgery Network. We cover a a network based at NBT, Southmead Hospital yet manage services at NBT, in Weston, Bath and UHBristol. The role is for an assistant patient pathway co-ordinator working 37. hours per week across Monday -Friday. An exciting opportunity has arisen within the Vascular...

  • Assistant Patient Pathway Co-ordinator

    3 hours ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantasctic opportunity has arisen within the Vascular Surgery Network. We cover a a network based at NBT, Southmead Hospital yet manage services at NBT, in Weston, Bath and UHBristol. The role is for an assistant patient pathway co-ordinator working 37. hours per week across Monday -Friday. An exciting opportunity has arisen within the Vascular...

  • Urology Patient Pathway Assistant

    4 weeks ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant to join our busy Urology department within the Bladder cancer. This is an exciting opportunity to start your career working within the Bristol Urological Institute. The Bladder cancer are focused on helping manage the...

  • Medical Secretary

    6 days ago

    Bristol, United Kingdom Cygnet Full time

    We are looking for a **Medical Secretary** to join our team at Cygnet Brunel. Cygnet Brunel in Bristol offers an extensive Neuropsychiatric treatment, care and rehabilitation pathway which is unique in its ability to provide a dedicated pathway to meet the complex needs of service users within their care. The individually designed wards facilitate a clear...

  • Senior Medical Secretary

    1 month ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Band 4 Senior Medical Secretary, 37.5 hours per week We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our Gynaecological/Reproductive Medical Secretarial Team at St Michael's Hospital in Bristol. This post is permanent but will cover maternity leave for the secretary who currently...

  • Urology Patient Pathway Assistant

    4 days ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    Job summary A fantastic opportunity has recently arisen within the Bristol Urological Institute as we are advertising for a Patient Pathway Assistant to join our busy Urology department within the Penile Team. This is an exciting opportunity to start your career working within the Bristol Urological Institute. The Penile Team are focused on helping...

  • Urology Patient Pathway Assistant

    3 days ago

    Bristol, United Kingdom North Bristol NHS Trust Full time

    To support the Patient Pathway Coordinator in working as part of a clinical team ensuring that patients are admitted efficiently for investigative treatments, diagnostic procedures and inpatient and day-case operations within national guidelines and in accordance with the trusts Patients Access Policy. This includes: NHS Constitution, waiting time standards;...

  • Senior Medical Secretary

    1 month ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Band 4 Senior Medical Secretary, 30 hours per week We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our Obstetric Medical Secretarial Team at St Michael's Hospital in Bristol. **Communication**: To act as a point of contact for queries from clinical and non-clinical staff Act as...

  • Senior Medical Secretary

    1 month ago

    Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

    Band 4 Senior Medical Secretary, 30 hours per week We are looking for an enthusiastic and dedicated individual to provide an effective and efficient secretarial service to join our Obstetric Medical Secretarial Team at St Michael's Hospital in Bristol. Previous applicants need not apply. **Communication**: To act as a point of contact for queries from...