Receptionist/clerical Officer
6 months ago
We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team.
This role is 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Royal Hospital for Children.
Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.
**Communication**:
- To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
- Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
**Patient Care**:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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