Clerical Officer
3 months ago
Job summary
We have an exciting opportunity to join our Patient Services Team as a Clerical Officer in the Bristol Haematology & Oncology Centre.
The Clerical Officer team provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have non-malignant blood conditions. The Clerical Officers also work in an office based role, booking appointments and managing our telephone systems. As the team deal with a wide range of enquires, the Clerical Officer role will often link in with the other admin teams which include the treatment booking teams, clinic co-ordinators, medical secretaries, nurse specialist support team and MDT co-ordinators.
The Clerical Officer team work across 2 sites, Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office.
If you are an organised and self motivated person, looking for a role in a fast paced environment and can provide excellent customer service and attention to detail, we would encourage you to apply.
Previous applicants need not apply. This vacancy may close early if a sufficient number of applications are received.
Main duties of the job
Communication:
To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq. Liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary. Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate. To be a point of contact for 'Outpatient' and 'Treatment Bookings' telephone calls into the department.Organising and Planning:
To carry out associated clerical duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, and covering outpatient reception desks. Keep patient information materials up to date. and attend appropriate meetings as required by the role's line manager.Information Resources:
To book patient appointments in line with the Patient Access Policy, print letters and liaise with other teams in the department to book any appointment related services as and when required ( interpreting services). Input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards. Check incoming email inbox(s) on a daily basis to keep up to date with departmental and Trust wide news and information.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Desirable
Previous experience in a healthcare or public setting Previous NHS experience Clerical/administration experience including filing and/or reception
Skills and Abilities
Essential
Excellent/professional telephone manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Proven good organisational skills Good IT skills including Microsoft packages Confidence to handle difficult conversations with patients, relatives, and carers Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team
Qualifications and Training
Essential
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths-
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