Operations Coordinator
3 days ago
**Vacancy Name**
- Operations Coordinator - Training and Stock
**Vacancy No**
- VN060
**Employment Type**
- Regular Full Time
**Location City**
- Oxford
**Location Postal Code**
- OX2 8EP
**About The Myers-Briggs Company**
**One of the world’s largest business psychology providers.**
In our fast-changing world, your edge lies in harnessing 100 percent of your talent - whether you’re at work, home, college, or anywhere in between. Your success and sense of fulfilment aren’t just about what you know and what you can do, they hinge on your relationships and interactions with others.
- We empower individuals to be the best versions of themselves by enriching self-awareness and understanding of others. We help organizations of all sizes improve teamwork and collaboration, develop inspirational leaders, foster diversity and solve their most complex people challenges.
- As a Certified B Corporation®, The Myers-Briggs Company is a force for good. We’re established assessment developers, expert trainers and business psychologists. Our powerfully practical solutions are grounded in a deep understanding of the significant social and technological trends that affect people and organizations.
- Find out more about our focus on social impact.
- With a global network of offices, partners and certified independent consultants in 115 countries, products in 29 languages, and experience working with 88 of the Fortune 100 companies, we’re ready to help you succeed.**Role Purpose**
- The purpose of the role is to provide a quality training program coordination service for participants and delivery teams, to include supporting stock room colleagues with packing and sending course materials. The key responsibilities are:
- Professional Services Operations
- Provide a high quality coordination service including liaison with trainers, venues, and couriers to ensure training programs run smoothly both online and in person
- Coordinate our virtual certification courses via Zoom, providing seamless support for the trainers and participants
- Act as a key contact for all clients attending training programs. Provide an efficient service, owning and responding to queries, and reporting on any issues adversely affecting customer experience
- Manage occurrences of training programme transfers or cancellations and follow terms of business for training programmes
- Ensure customers receive a high quality, professional pre to post training program experience
- Collate and distribute all supporting program documentation for customers and trainers, ensuring all administration is completed in a professional and timely manner with a key focus on attention to detail
- Provide office support and guidance to trainers, ensuring they are well equipped for training delivery
- Oversee the administration of customer fieldwork and essays
- Monitor and manage customers’ program qualification status
- Ensure program coordination adheres to data protection rules
- Collaborate with the PS Operations team and wider business where needed to provide the best customer focused service and learning experience to training participants
**How This Role Fits Into The Business**
- The role sits within the Professional Services department, which provides training in our psychometric instruments as well as consultancy services.**Key Responsibilities**
- Other responsibilities:
- Stock
- Support the Facilities Coordinator to collate, pack and send training materials to training course participants and venues
- Work with Training Operations Lead and Facilities Coordinator to improve and document interdepartmental processes
- Provide general stock room holiday cover for Facilities Coordinator, to include; fulfilling customer orders and completing relevant paperwork in a timely manner, taking delivery of any stock items
- Plan for and organise hand overs in the team for periods of absence
- Provide coordination cover for the wider Professional Services Operations team as required
- Carry out other such duties as may reasonably be required, commensurate with the grade of this post
**Knowledge**
- Essential:
- Numerate and literate to a good standard**Experience**
- Essential:
- Experience of working within a commercial office environment
- Customer service experience
Desirable:
- Face-to-face and/or virtual coordination experience (training, events or projects)
**Technical Skills And Abilities**
- Essential:
- MS Word, Excel, Outlook and Windows
- Strong prioritisation skills
- Ability to maintain accuracy and execute tasks under pressure
Desirable:
- Working knowledge of an ERP and/ or CRM system
**Qualifications/Training**
- Essential:
- GCSE level education (or equivalent) (Maths and English grade C or above)
**Behavioural Competencies**
- Client Focus
- Commercial Focus
- Planning and Organisation
- Team Working
- Interpersonal Effectiveness
- Innovation and Initiative**Additional Details**
**Benefits**
- 25 days paid holiday, plus up to
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