Operations Coordinator

5 months ago


Oxford, United Kingdom The Myers-Briggs Company Limited Full time

**The Myers-Briggs Company Limited**

We empower individuals to be the best versions of themselves by enriching self-awareness and understanding of others. We help organizations of all sizes improve teamwork and collaboration, develop inspirational leaders, foster diversity, and solve their most complex people challenges. We’re established assessment developers, expert trainers, and business psychologists. As a Certified B Corporation®, The Myers-Briggs Company is a force for good

**Role Purpose**

The purpose of the role is to provide a quality training program coordination service for participants and delivery teams, to include supporting stock room colleagues with packing and sending course materials.

**Key Responsibilities**:
**Professional Services Operations**
- Provide a high quality coordination service including liaison with trainers, venues, and couriers to ensure training programs run smoothly both online and in person
- Coordinate our virtual certification courses via Zoom, providing seamless support for the trainers and participants
- Act as a key contact for all clients attending training programs. Provide an efficient service, owning and responding to queries, and reporting on any issues adversely affecting customer experience
- Manage occurrences of training programme transfers or cancellations and follow terms of business for training programmes
- Ensure customers receive a high quality, professional pre to post training program experience
- Collate and distribute all supporting program documentation for customers and trainers, ensuring all administration is completed in a professional and timely manner with a key focus on attention to detail
- Provide office support and guidance to trainers, ensuring they are well equipped for training delivery
- Oversee the administration of customer fieldwork and essays
- Monitor and manage customers’ program qualification status
- Ensure program coordination adheres to data protection rules
- Collaborate with the PS Operations team and wider business where needed to provide the best customer focused service and learning experience to training participants

**Stock**
- Support the Facilities Coordinator to collate, pack and send training materials to training course participants and venues
- Work with Training Operations Lead and Facilities Coordinator to improve and document interdepartmental processes
- Provide general stock room holiday cover for Facilities Coordinator, to include; fulfilling customer orders and completing relevant paperwork in a timely manner, taking delivery of any stock items

**How This Role Fits Into The Business**
The role sits within the Professional Services department, which provides training in our psychometric instruments as well as consultancy services.

**Knowledge**
Essential:
Numerate and literate to a good standard

**Experience**
Essential:

- Experience of working within a commercial office environment
- Customer service experience

Desirable:

- Face-to-face and/or virtual coordination experience (training, events or projects)

**Technical Skills And Abilities**
Essential:

- MS Word, Excel, Outlook and Windows
- Strong prioritisation skills
- Ability to maintain accuracy and execute tasks under pressure

Desirable:

- Working knowledge of an ERP and/ or CRM system

**Qualifications/Training**
Essential:

- GCSE level education (or equivalent) (Maths and English grade C or above)

**Behavioural Competencies**
Client Focus
Commercial Focus
Planning and Organisation
Team Working
Interpersonal Effectiveness
Innovation and Initiative

**Additional Details**

**Benefits**
- 25 days paid holiday, plus up to five days unpaid leave per annum
- Free individual private healthcare and dental cover
- Group personal pension scheme where The Myers-Briggs Co matches individual contributions between 4% and 5% (eligible to join after three months)
- Life assurance, paying four times annual salary
- Long Term Disability Insurance
- Wellness & fitness expense allowance
- Employee Assistance Programme
- Parking available on site

**Benefits**:

- Additional leave
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Oxford (required)

Work Location: Hybrid remote in Oxford


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