Operations Coordinator
1 week ago
Job title:
Operations Coordinator - Consultancy
Department/team:
PS Operations
Hours of work: 37.5 per week
Line manager:
Professional Services Operations Manager
Line reports:
n/a
Role purpose
The role is responsible for providing effective coordination to support the delivery of bespoke consultancy events.
How this role fits into the business
The role sits within the Professional Services department, which provides Consultancy services as well as training in our Psychometric Instruments.
Key responsibilities
- Provide efficient coordination services to clients and internal stakeholders surrounding consultancy events and projects, both online and in person, from inception to conclusion
- Coordinate virtual event delivery, primarily via Zoom, providing seamless support for the Consultant and participants
- Act as key point of contact throughout the duration of a project, ensuring all information is correctly recorded and stored
- Take ownership of any client queries received, demonstrating flexibility in communication style and appropriate time management skills
- Liaise with Project Managers and venue contacts to arrange travel, accommodation and venue requirements
- Responsibility for the assembly, packing and shipping of materials to be used in bespoke, in person delivery as directed by the Project Manager
- Assist in the proof reading and formatting of client facing documents
- Prepare accurate invoices in accordance with TMBC's invoicing procedure, including chasing expenses and other costs where appropriate. Keeping a commercial mindset by minimising external spend
- Complete financial investigations and reporting when required
- Collate evaluation data, escalating issues and sharing leads as appropriate
- Ensure project coordination adheres to data protection rules
- Plan for and organise hand overs in the team for periods of absence
- Provide coordination cover for the wider Professional Services Operations team as required; support Training Operations with coordination of training courses
Person specification
Knowledge
Essential:
- Numerate and literate to a high standard
Desirable:
- Understanding of the bespoke and varied nature of consultancy work
Experience
Essential:
- Experience of working within a commercial environment which has involved customer service
Desirable:
- Experience of working in project delivery/training or events management environments
- Experience of liaising with key stakeholders of differing communication styles
Technical skills and abilities (or technical competencies)
Essential:
- Computer literate with intermediate skills in Word, Excel, and Outlook
- Good prioritisation skills
Qualifications / training
Essential:
- GCSE Maths and English Grade C or above
Behavioural competencies
- Client focus
- Commercial focus
- Planning and organisation
- Team working
- Interpersonal effectiveness
- Written communication
- Resilience and flexibility
Benefits
- 25 days paid holiday, plus up to five days unpaid leave per annum
- Free individual private healthcare and dental cover
- Group personal pension scheme where The Myers-Briggs Co matches individual contributions between 3% and 5% (eligible to join after three months)
- Life assurance, paying four times salary
- Parking available on site
- Employee Assistance Programme
- Long Term Disability Insurance
Job Types:
Full-time, Permanent
Benefits:
- Additional leave
- Company pension
- Life insurance
- Onsite parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location:
Hybrid remote in OXFORD
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