Service Delivery System Support Officer

1 week ago

StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The post holder will be part of a team responsible for providing IT support for Microsoft Office 365, One consultation & Microsoft teams.

They will be the first line of support for faults and queries relating to these systems, escalating issues as required to the Senior Operational Service Manager, Systems & Data Managers, ICT Service desk and third-party technical support as relevant.

Daily system housekeeping and administration will also be part of the role.

Daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades. To provide first line support and advice to the user community on the use and operation of Microsoft Teams and Attend Anywhere

Represent the department to all users in a polite and helpful manner either noting requirements to be passed to the appropriate IM&T Service Delivery team members or dealing with requests as appropriate.

Collaborative teamwork with IM&T suppliers and other IT Support staff.

Integrated approach to IM&T Systems across a wide geographic area.

To maintain a good working knowledge of Microsoft Teams, Attend Anywhere systems, Hospify and Care flow connect software.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

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