Service Delivery System Support Officer

5 months ago

StokeonTrent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

The post holder will be part of a team responsible for providing IT support for Microsoft Office 365, One consultation & Microsoft teams.

They will be the first line of support for faults and queries relating to these systems, escalating issues as required to the Senior Operational Service Manager, Systems & Data Managers, ICT Service desk and third-party technical support as relevant.

Daily system housekeeping and administration will also be part of the role.

Daily communications with all levels of Directorate staff including clinicians, nurses, technical, management and administrative grades. To provide first line support and advice to the user community on the use and operation of Microsoft Teams and Attend Anywhere

Represent the department to all users in a polite and helpful manner either noting requirements to be passed to the appropriate IM&T Service Delivery team members or dealing with requests as appropriate.

Collaborative teamwork with IM&T suppliers and other IT Support staff.

Integrated approach to IM&T Systems across a wide geographic area.

To maintain a good working knowledge of Microsoft Teams, Attend Anywhere systems, Hospify and Care flow connect software.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold.

  • Ctsc Support Officer Team Leader

    5 months ago

    Stoke-on-Trent, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 341548**Salary**: - £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Victim Liaison Officer

    5 months ago

    Stoke-on-Trent, United Kingdom Crown Prosecution Service Full time

    **Details**: **Reference number**: - 355538**Salary**: - £28,760 - £30,290- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Executive Officer- B1**Contract type**: - Permanent**Business area**: - Victim Services**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time,...

  • Project Support Officer

    5 months ago

    Stoke-on-Trent, United Kingdom NHS Staffordshire and Stoke-on-Trent Integrated Care Board Full time

    An opportunity has arisen to work within the Corporate Governance directorate as a Project Support Officer. Working with the Corporate Services Team and Programme Director - Special Projects, providing support to a number of transformation and commissioning programmes or projects and support the Corporate Services function. We are looking for a positive and...

  • Probation Service Officer

    5 months ago

    Stoke-on-Trent, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 329222**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 2Contents Location About...

  • Service Delivery Administrator

    5 months ago

    Stoke-on-Trent, United Kingdom Chaffinch Document Full time

    **About Us**: Chaffinch is a fast-growing data management business specialising in secure, efficient document and data management solutions for all sectors nationwide. This includes document storage, shredding, scanning, and EDMS software. We value our people and are proud of our team. We recruit people. It sounds simple, but we are old-fashioned that way....

  • Project Support Officer

    7 months ago

    Stoke-on-Trent, United Kingdom NHS Staffordshire & Stoke On Trent Integrated Care Board Full time

    Co Responsible for line management within the Corporate Services function including undertaking Personal Reviews, monthly one to one meetings, scheduling workloads and overseeing deadlines and day-to-day work. Responsible for the coordination, management and maintenance of the programme/project documentation, including the submission of reports to the...

  • Customer Service/office Administrator

    5 months ago

    Stoke-on-Trent, United Kingdom RSD Dispense Limited Full time

    '''Job Summary''' '''Duties''' - Weekly telesales to obtain and process customer orders, printing off invoices and delivery notes and arranging into delivery routes. - Chasing up Customer overdue debts and processing customer payments - Assist with data entry and maintaining accurate records - Provide support to staff members as needed - Maintain office...

  • Chief Service Delivery Officer

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Are With You Full time

    Service Delivery ExcellenceWe are seeking a proactive and influential individual to deliver outstanding performance across our services.By building a strategic business plan for our services, you will ensure that our commissioners are confident and excited by our provision.Key Responsibilities:Develop and implement a strategic business plan for our...

  • Chief Service Delivery Officer

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Are With You Full time

    Service Delivery ExcellenceWe are seeking a proactive and influential individual to deliver outstanding performance across our services.By building a strategic business plan for our services, you will ensure that our commissioners are confident and excited by our provision.Key Responsibilities:Develop and implement a strategic business plan for our...

  • Ctsc Support Officer Team Leader

    5 months ago

    Stoke-on-Trent, United Kingdom Ministry of Justice Full time

    Salary 1 - £27,223 - £28,613 Number of jobs available 1 - 4 Detail of reserve list 1 - 12 Months Region 1 - West Midlands City/Town 1 - Stoke-on-Trent Building/Site 1 - STOKE ON TRENT AIT STOKE ON TRENT, ST1 2QB Grade 1 - EO Organisation Grade for MoJ 1 - EO Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time, Part Time/Job Share,...

  • Service Delivery Specialist

    5 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    **Location**: Stoke on Trent + *Hybrid **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Working Hours**: Full time 37.5 hours per week 9am - 5pm Monday - Friday with occasional weekend and evening work required - **Hybrid** At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid...

  • Pharmacy Digital Systems Officer

    5 months ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Pharmacy Directorate Pharmacy Digital Systems Officer, band 6 - Technical Services There has been significant investment in Pharmacy Technical Services. We are looking for an experienced highly motivated Pharmacy Quality Specialist to join our well established team in Technical Services. The role will support the further development of the service with a...

  • Pharmacy Digital Systems Officer

    5 months ago

    Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Pharmacy Directorate Pharmacy Digital Systems Officer, band 6 - Technical Services There has been significant investment in Pharmacy Technical Services. We are looking for an experienced highly motivated Pharmacy Quality Specialist to join our well established team in Technical Services. The role will support the further development of the service with a...

  • Project Support Officer

    5 months ago

    Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    **Project Support Officer**: Band 5 - 37.5 hours - Corporate Governance Team An exciting opportunity has arisen for an enthusiastic and proactive individual to join the Trust’s Corporate Governance Department. The post holder will support with the delivery of a range of programmes and projects that sit within the portfolio of the Corporate Governance...

  • Service Delivery Specialist

    3 days ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full time

    About the RoleWe are seeking a skilled Service Desk Engineer to join our technical IT team. As a Service Desk Engineer, you will play a key role in supporting our IT operations at various sites.Our goal is to ensure that employees have the technology resources they require to perform their roles. You will be knowledgeable and have a genuine interest in PC...

  • Administrative Support Officer

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    Job SummaryCareTech Group is seeking an Administrative Support Officer to join our team. As an Administrative Support Officer, you will be responsible for providing administrative support to our Regional Facilities Managers.Key ResponsibilitiesAccurately input and process data on the CAFM system and databases.Log maintenance requests and assign tasks to...

  • Service Delivery Specialist

    5 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    **Location**: Home Based **Salary**:Excellent basic salary plus bonus and Vodafone benefits **Working Hours**:Full time 37.5 hours per week - Monday to Friday At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our...

  • Computer Support Officer

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Job OverviewThe successful candidate will provide administrative support to the Respiratory Physiology Department, ensuring the smooth delivery of services to patients and staff. This will involve managing inpatient waiting lists, communicating appointment and admission information, and maintaining accurate records.Main ResponsibilitiesEnter appointment...

  • Computer Support Officer

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    Job OverviewThe successful candidate will provide administrative support to the Respiratory Physiology Department, ensuring the smooth delivery of services to patients and staff. This will involve managing inpatient waiting lists, communicating appointment and admission information, and maintaining accurate records.Main ResponsibilitiesEnter appointment...

  • Administrative Support Officer

    3 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    About the RoleCareTech Group is seeking an experienced Administrative Support Officer to join our team. As an Administrative Support Officer, you will be responsible for providing administrative support to our Regional Facilities Managers, including accurately inputting and processing data on our CAFM system and databases.Key ResponsibilitiesLogging...