Ctsc Support Officer Team Leader

6 months ago

StokeonTrent, United Kingdom Ministry of Justice Full time

Salary 1
- £27,223 - £28,613

Number of jobs available 1
- 4

Detail of reserve list 1
- 12 Months

Region 1
- West Midlands

City/Town 1
- Stoke-on-Trent

Building/Site 1
- STOKE ON TRENT AIT STOKE ON TRENT, ST1 2QB

Grade 1
- EO

Organisation Grade for MoJ 1
- EO

Post Type 1
- Permanent

Working Pattern 1
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type 1
- Operational Delivery

Job description 1

**HM Courts and Tribunals Service**

**Directorate**:National Services - Courts and Tribunal Service Centre (CTSC)

**Job Title**:CTSC Support Officer Team Leader

**Pay Span or equivalent**: EO

**Who are we?**

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants, and commercial businesses - we have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

Spread nationally over several sites, our CTSCs are home to a large part of our workforce. The CTSCs are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system.

**What will you be doing?**

This role will provide day-to-day management and leadership to the CTSC Support Officer team, which are likely to be up to 12 staff, and will focus on the direction of the team in cooperation with the other Support Officer Team Leaders to ensure consistency and updating Service Delivery Managers on key activities and operational performance. The role will be responsible for coaching the team on service improvement and ensuring the teams provide an accessible and inclusive service to diverse service users through great people service skills.

**Person specification**
- Leadership skills - to visibly demonstrate and embed the new culture and ways of working for CTSC in delivering service excellence across all CTSC jurisdictions.
- People management skills - to ensure team is working effectively together.
- Knowledge of, or willingness to learn HMCTS people policies, including performance management, attendance management, grievance, and disciplinary policies - to manage team effectively and ensure continued service delivery to users.
- Knowledge of, or willingness to learn, business processes - to be able to coach and support team where needed. Lead the team in continuous improvement activity.
- Effective problem-solving skills - being confident in making day-to-day decisions affecting the team.
- Be able to coach, motivate and support CTSC Support Officers in their interactions with service users.

For more details on this role, please refer to the attached role profile.

**Ways of working**

Additional Information 1

**Working Arrangements & Further Information**

**Flexible working hours**

The Ministry of Justice offers a flexible working system in many offices.

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

**Pension**

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

**Training**

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

**Networks**

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

**Support**
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for emp

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