Ctsc Support Officer Team Leader

5 months ago

StokeonTrent, United Kingdom HM Courts and Tribunals Service Full time

**Details**:
**Reference number**:

- 341548**Salary**:

- £27,223 - £28,613- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Executive Officer- EO**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at STOKE ON TRENT AIT STOKE ON TRENT, ST1 2QBAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**HM Courts and Tribunals Service**

**Directorate**:National Services - Courts and Tribunal Service Centre (CTSC)

**Job Title**:CTSC Support Officer Team Leader

**Pay Span or equivalent**: EO

**Who are we?**

HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. We provide support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants, and commercial businesses - we have a responsibility to deliver a Justice system that is accessible to everyone and operates efficiently.

Spread nationally over several sites, our CTSCs are home to a large part of our workforce. The CTSCs are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

We are working to reform a Justice system that has in the past relied heavily on paper-based processes and the CTSCs are among the first steps in being able to support a modern, digital Justice system.

**What will you be doing?**

This role will provide day-to-day management and leadership to the CTSC Support Officer team, which are likely to be up to 12 staff, and will focus on the direction of the team in cooperation with the other Support Officer Team Leaders to ensure consistency and updating Service Delivery Managers on key activities and operational performance. The role will be responsible for coaching the team on service improvement and ensuring the teams provide an accessible and inclusive service to diverse service users through great people service skills.

**Person specification**
- Leadership skills - to visibly demonstrate and embed the new culture and ways of working for CTSC in delivering service excellence across all CTSC jurisdictions.
- People management skills - to ensure team is working effectively together.
- Knowledge of, or willingness to learn HMCTS people policies, including performance management, attendance management, grievance, and disciplinary policies - to manage team effectively and ensure continued service delivery to users.
- Knowledge of, or willingness to learn, business processes - to be able to coach and support team where needed. Lead the team in continuous improvement activity.
- Effective problem-solving skills - being confident in making day-to-day decisions affecting the team.
- Be able to coach, motivate and support CTSC Support Officers in their interactions with service users.

For more details on this role, please refer to the attached role profile.

**Ways of working**

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Leadership
- Communicating and Influencing

**Benefits**:

- Alongside your salary of £27,223, HM Courts and Tribunals Service contributes £7,377 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Ic

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