Accommodation Office Team Leader

1 month ago


StokeonTrent, Stoke-on-Trent, United Kingdom Davies Full time
Job Title: Accommodation Office Team Leader

Job Summary:

We are seeking a highly skilled and experienced Accommodation Office Team Leader to join our Casualty team at Davies. As a key member of our team, you will be responsible for supervising and supporting colleagues, handling allocated claims, and ensuring that all claims are handled in accordance with client requirements.

Key Responsibilities:

  • Liaison and Communication: Establish and maintain effective relationships with insurers, policyholders, and brokers to ensure seamless communication and claim resolution.
  • Claims Handling: Handle allocated claims from start to finish, including investigation, evidence gathering, and resolution.
  • Team Leadership: Supervise and support colleagues, providing guidance and training to ensure the team's success.
  • Client Satisfaction: Ensure that all claims are handled in accordance with client requirements, maintaining high levels of customer satisfaction.
  • Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs.

Requirements:

  • Experience handling Noise Induced Hearing Loss Claims is ideal.
  • Excellent management, planning, and organisational skills.
  • Experienced in leading a diverse team.
  • Strong confident communicator with leadership and motivational skills.
  • Proficiency in managing Claims from cradle to grave.
  • Experience with the investigation of Liability Claims.
  • Knowledge of how to value injury claims.
  • Understanding of Civil Procedure Rules and the Claims Portal.
  • Commitment to delivering outstanding customer service.
  • Collaborative team player with demonstrated adaptability and versatility.

Why Davies?

At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work. You will be valued and supported, and receive excellent benefits including but not limited to:

  • Reward platform – discounts for over 800 retailers.
  • 25 days holiday (rising with service plus option to purchase up to 5 extra days a year).
  • Development, training, and professional qualifications.


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