Customer Performance Lead

5 months ago


Cheadle, United Kingdom Johnnie Johnson Housing Trust Full time

**12 Month Fixed Term Contact**

Are you looking for a new challenge?

Do you thrive in a fast-paced work environment where you are empowered to make decisions and have accountability?

Do you like to make a difference?

If this sounds like you, this could be your perfect role.

We are a not-for-profit housing association dedicated to offering quality and affordable homes in the North of England. With a portfolio of 5,000+ homes, we currently house 7,000+ customers across the North West, North East, Yorkshire and Derbyshire.

We’re looking for someone who will be able to:

- Ensure the delivery of the performance improvements based on customer feedback across customer and regional operations, to provide continuous improvement and outstanding services for customers, whilst embracing ‘One Team’.
- Support the delivery of outstanding Customer Experience and increase customer satisfaction across all services by developing inclusive and innovative ways in which customers can influence, monitor and scrutinise our services.

So now you’ve heard a bit about what you’ll do, let us tell you a bit about the team - it’s important to know who you might be working with, right?

**Our Team**

We are a close-knit Customer Performance Team, led by our Customer Performance Manager, sitting within the wider Customer & Neighbourhoods Team led by our Assistant Director - Customer & Neighbourhoods. We provide important support to the organisation and our customers ensuring all resident’s voices are heard within JJH; we work hard but we also like to have fun



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