Current jobs related to Bank Service Desk B4 - Uxbridge - The Hillingdon Hospitals NHS Foundation Trust
-
Bank Service Desk B4
3 months ago
Uxbridge, United Kingdom The Hillingdon Hospital NHS Foundation Trust Full timeJob Summary1. To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust. 2. Assists the Technical Operations Manager with routine office functions 3. You must not make any disclosure to any unauthorised person or use any confidential information relating to the...
-
Service Desk Administrator
3 months ago
Uxbridge, United Kingdom Sheridan Ward Recruitment Full timeUxbridge Administration £25k - 30k per year Full time / Permanent Job description Service Desk Administrator £25,000 - £30,000 Sheridan ward is excited to be recruiting for a fabulous company based in Uxbridge, who are looking for a Service Desk Administrator to join their lovely and friendly team! They are looking for someone who has an upbeat and...
-
Service Desk Coordinator
2 days ago
Uxbridge, United Kingdom Trinity Resource Solutions Full timeService Desk Administrator **Key Responsibilities:** * Provide exceptional customer service to clients via phone, email, and in-person interactions * Respond to service requests in a timely and efficient manner * Collaborate with internal teams to resolve customer issues * Manage service reports and contracts * Process orders and manage inventory * Support...
-
Service Desk Coordinator
2 days ago
Uxbridge, United Kingdom Trinity Resource Solutions Full timeService Desk Administrator **Key Responsibilities:** * Provide exceptional customer service to clients via phone, email, and in-person interactions * Respond to service requests in a timely and efficient manner * Collaborate with internal teams to resolve customer issues * Manage service reports and contracts * Process orders and manage inventory * Support...
-
Service Desk Coordinator
4 days ago
Uxbridge, United Kingdom Trinity Resource Solutions Full timeService Desk Administrator **Key Responsibilities:** * Provide exceptional customer service to clients via phone, email, and in-person interactions * Respond to service requests in a timely and efficient manner * Create and manage service reports, quotes, and contracts * Manage stock and inventory levels * Process and manage return to fit requests *...
-
Service Desk Coordinator
4 days ago
Uxbridge, United Kingdom Trinity Resource Solutions Full timeService Desk Administrator **Key Responsibilities:** * Provide exceptional customer service to clients via phone, email, and in-person interactions * Respond to service requests in a timely and efficient manner * Create and manage service reports, quotes, and contracts * Manage stock and inventory levels * Process and manage return to fit requests *...
-
Bank B4 Employee Services Officer
3 months ago
Uxbridge, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full timeTo work as part of the Recruitment & HR Services Department to provide a professional, high quality and timely customer focused and data driven HR administration service to stakeholders and customers throughout the Trust. Working to high level customer service standards and service level agreements which have been agreed by the HR Department/Trust. To...
-
Bank B4 Employee Services Officer
5 months ago
Uxbridge, United Kingdom The Hillingdon Hospital NHS Foundation Trust Full timeTo ensure employee details are correctly entered onto the HR systemsaccurately and in a timely manner and that electronic and manualdocumentation are stored/filed appropriately. Conduct meetings with employees in order to preparematernity/paternity/adoption and shared parental contracts, notifyingpayroll accordingly and administering the process as...
-
Technical Service Desk Specialist
2 weeks ago
Uxbridge, United Kingdom Cpl Life Sciences Full timeJob OverviewWe are seeking a skilled IT Support Specialist to join our team at Cpl Life Sciences. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide timely and effective incident resolution via IT service desk processesOffer basic technical troubleshooting to...
-
IT Service Specialist
3 weeks ago
Uxbridge, Greater London, United Kingdom Cpl Life Sciences Full timeWindows 11 Deployment Engineer Pay Rate: Flexible 6 Month contract Key Skills: Windows 11 Provide standard incident resolution via IT Service Desk processes Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives Manage basic projects related to service desk processes or technology solutions Develop...
-
IT Service Specialist
4 weeks ago
Uxbridge, Greater London, United Kingdom Cpl Life Sciences Full timeWindows 11 Deployment Engineer Pay Rate: Flexible 6 Month contract Key Skills: Windows 11 Provide standard incident resolution via IT Service Desk processes Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives Manage basic projects related to service desk processes or technology solutions Develop...
-
Bank B4 Employee Services Officer
3 months ago
Uxbridge, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full timeThis role is working full-time, 37.5 hours per week working Monday to Friday from 9am to 5pm. You will be required for 2 - 3 months and then reviewed. To work as part of the Recruitment & HR Services Department to provide a professional, high quality and timely customer focused and data driven HR administration service to stakeholders and customers...
-
Service Coordinator
7 days ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeJob Title: SchedulerJob Type: PermanentLocation: UxbridgeSalary: £26,000 - £27,000About the Role:As a Scheduler, you will be the linchpin between the service desk, engineers, and customers, ensuring that all scheduled tasks are executed efficiently and within set timelines. This role requires someone who can prioritise effectively, communicate clearly, and...
-
Service Coordinator
1 week ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeJob Title: SchedulerJob Type: PermanentLocation: UxbridgeSalary: £26,000 - £27,000About the Role:As a Scheduler, you will be the linchpin between the service desk, engineers, and customers, ensuring that all scheduled tasks are executed efficiently and within set timelines. This role requires someone who can prioritise effectively, communicate clearly, and...
-
Service Coordinator
1 day ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Scheduler to join our dynamic team in Uxbridge. As a key member of our operations team, you will be responsible for coordinating the scheduling of routine maintenance, installations, and inspections.Key ResponsibilitiesManage and allocate service requests from the Service Desk, ensuring...
-
Service Coordinator
1 day ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Scheduler to join our dynamic team in Uxbridge. As a key member of our operations team, you will be responsible for coordinating the scheduling of routine maintenance, installations, and inspections.Key ResponsibilitiesManage and allocate service requests from the Service Desk, ensuring...
-
Service Coordinator
2 weeks ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Service Coordinator to join our dynamic team at Uxbridge Employment Agency. As a key member of our operations team, you will play a crucial role in ensuring the seamless coordination of service engineers and the efficient planning of maintenance and installations.Key ResponsibilitiesManage...
-
Service Coordinator
2 weeks ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeJob Title: SchedulerAbout the Role:We are seeking a highly organized and detail-oriented Scheduler to join our dynamic team at Uxbridge Employment Agency. As a Scheduler, you will play a crucial role in ensuring the seamless coordination of service engineers and the efficient planning of maintenance and installations.Key Responsibilities:Service Request...
-
Service Coordinator
2 weeks ago
Uxbridge, United Kingdom Uxbridge Employment Agency Full timeJob Title: SchedulerAbout the Role:We are seeking a highly organized and detail-oriented Scheduler to join our dynamic team at Uxbridge Employment Agency. As a Scheduler, you will play a crucial role in ensuring the seamless coordination of service engineers and the efficient planning of maintenance and installations.Key Responsibilities:Service Request...
-
IT Site Services Specialist
4 weeks ago
Uxbridge, United Kingdom Cpl Life Sciences Full timeWindows 11 Deployment Engineer Pay Rate: Flexible Fully onsiteUxbridge6 Month contractKey Skills: Windows 11Key Accountabilities:Provide standard incident resolution via IT Service Desk processesProvide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiativesManage basic projects related to service desk processes or...
Bank Service Desk B4
4 months ago
To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust.
Assists the Technical Operations Manager with routine office functions
Allocate help-desk calls requiring further assistance to the appropriate IT Service Desk Engineer, including providing the engineer with all available relevant information on the problem.
**Please note**: Working pattern is Mon-Fri 9am-5pm
no remote working, expected to work at THH and MVH.
- To respond promptly, efficiently and courteously to all user-requests for technical advice and assistance;
- To ensure that all calls are properly documented in the Service Desk management systems;
- To provide "talk-through" solutions by telephone to users, where appropriate;
- To rectify basic user faults at first contact including renewing account passwords
- To follow-up on calls where there is no evidence of satisfactory progress to resolution, to seek explanations for any delay and to report all delays to the Technical Operations Manager;
- To ensure that the departmental laptop and projector are properly booked out and returned in a working manner
- Works towards set KPI’s, tasks and objectives
- In the event of sickness or annual leave, provide adhoc cover for the IT Service Desk Engineers
- To undertake and provide as and when required basic management reports and surveys
- To undertake and complete requests for shared area access
Escalate any trends or any impacts on services to the Technical Operations Manager
The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.
The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.
Job Summary
1. To provide an effective, responsive, user-friendly customer focused Service Desk facility and technical support service to all IT users in the Trust.
2. Assists the Technical Operations Manager with routine office functions
3. Allocate help-desk calls requiring further assistance to the appropriate IT Service Desk Engineer, including providing the engineer with all available relevant information on the problem.
Main Tasks and Responsibilities
- To respond promptly, efficiently and courteously to all user-requests for technical advice and assistance;
- To ensure that all calls are properly documented in the Service Desk management systems:
- To provide "talk-through" solutions by telephone to users, where appropriate;
- To rectify basic user faults at first contact including renewing account passwords
- To follow-up on calls where there is no evidence of satisfactory progress to resolution, to seek explanations for any delay and to report all delays to the Technical Operations Manager;
- To ensure that the departmental laptop and projector are properly booked out and returned in a working manner
- Works towards set KPI’s, tasks and objectives
- In the event of sickness or annual leave, provide adhoc cover for the IT Service Desk Engineers
- To undertake and provide as and when required basic management reports and surveys
- To undertake and complete requests for shared area access
- Escalate any trends or any impacts on services to the Technical Operations Manager
Additional Information
Confidentiality
The postholder is required not to disclose such information, particularly that relating to patients and staff.
Health and Safety
The post holder must co-operate with management in discharging responsibilities under the Health and Safety at Work Act 1974 and take reasonable care for his or her own health and safety, and that of others. The postholder must also ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors.
Equal Opportunities
The postholder is required at all times to carry out responsibilit
