Bank B4 Employee Services Officer

3 months ago


Uxbridge, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

To work as part of the Recruitment & HR Services Department to provide a professional, high quality and timely customer focused and data driven HR administration service to stakeholders and customers throughout the Trust.

Working to high level customer service standards and service level agreements which have been agreed by the HR Department/Trust.
To ensure all compliance data is processed and recorded on Electronic Staff Record (ESR) and is maintained and updated in a timely and accurate manner, escalating matters to the Recruitment Manager/Head of Resourcing where appropriate. Ensuring payroll input
deadlines are met.

**To be successful in this role you will need**:
Previous HR administration experience.

Excellent levels of communication at all levels both written and verbal.

High levels of attention to detail and accuracy.

A positive, proactive and solution focused attitude.

To be able to work effectively to deadlines in a pressurised and fast paced environment.

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment center, a minor injuries unit, and outpatient clinics.
The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighboring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.
We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

To ensure employee details are correctly entered onto the HR systems
accurately and in a timely manner and that electronic and manual
documentation are stored/filed appropriately.

Conduct meetings with employees in order to prepare
maternity/paternity/adoption and shared parental contracts, notifying
payroll accordingly and administering the process as appropriate.

Responsible for answering a variety of queries to the HR department from a diverse customer base, both internal and external, providing excellent
customer service using verbal and written communication skills.

Performing to agreed performance and accuracy targets and standards.

Maintain up to date manual and electronic filing systems.
complying with all regulatory requirements such as Data Protection.

To deliver a credible customer focused service to all service users, based on good quality of advice and knowledge, approachability, flexibility and
responsiveness.



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