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Service Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Service Coordinator to join our dynamic team at Uxbridge Employment Agency. As a key member of our operations team, you will play a crucial role in ensuring the seamless coordination of service engineers and the efficient planning of maintenance and installations.
Key Responsibilities- Manage and Allocate Service Requests: You will be responsible for managing and allocating service requests from our service desk, ensuring timely dispatch to our service engineers.
- Coordinate Scheduling: You will coordinate the scheduling of routine maintenance, installations, and inspections, ensuring that all tasks are executed efficiently and within set timelines.
- Collaborate with Technical Specialists: You will collaborate with our technical specialists to monitor the progress of service calls and provide updates as needed.
- Generate Service Quotes: You will generate service quotes and manage follow-up with customers to ensure clarity on schedules and delays.
- Maintain Regular Communication: You will maintain regular communication with our engineers to track their progress and assist with any issues.
- Review and Adjust Scheduling Plan: You will regularly review and adjust the scheduling plan to meet the needs of the day.
- Utilize Technology: You will utilize technology to optimize scheduling efficiency and ensure the best use of resources.
- Engage with Internal Teams: You will proactively engage with our internal teams to ensure seamless service delivery across the business.
- Customer-Focused Approach: You will maintain a customer-focused approach, providing timely updates and ensuring the highest level of service.
- Proven Experience: You will have proven experience in scheduling or dispatching, with a strong understanding of operations management principles.
- Organizational Skills: You will possess strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
- Self-Motivated: You will be self-motivated and proactive, with excellent problem-solving capabilities.
- Customer-First Mindset: You will have a customer-first mindset, with the ability to communicate effectively with both internal teams and external clients.
- Technical Skills: Familiarity with SAP and Access is advantageous but not essential.
- Competitive Salary: You will receive a competitive salary, with regular salary reviews and performance-related bonuses.
- Benefits Package: You will be entitled to a comprehensive benefits package, including 25 days holiday plus bank holidays, on-site parking facilities, and private healthcare coverage.
