Service Coordinator

2 weeks ago

Uxbridge, United Kingdom Canon Full time

Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development.

Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on

This is an exciting opportunity to join a global organization as a Service Coordinator responsible to act as a central point of contact for customer queries, liaise with central teams, track and monitor progress through to resolution, escalate as appropriate and keep the customer and service manager informed.

**What we give**

In addition to a salary of between £25,345 - £26,753, we have recently implemented a new range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, an Employee Assistance Programme plus employee discounts on Canon products.

Canon also champions hybrid working and a flexible working policy, with a minimum of 25 days holiday per year. Lastly, you'll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

**What we give**:
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

**What we ask**

As our Service Coordinator, your key responsibilities and tasks are:

- Provide teams with ongoing, timely, efficient, and accurate administration support.
- Responsible for travel and hotel bookings in line with requirements.
- Responsible for the administration of the department’s recruitment needs.
- Raise purchase orders and CAPEXs requested by Service including managing invoicing in line with procurement processes.
- Take ownership for customer escalations related to toner/ink. Ensure stock is delivered and where appropriate charge for emergency delivery if issue relates to customer error
- Take ownership for service replacements ensuring both customer and Service Management are informed and updated of progress
- Co-ordination of customer complaints and feedback from Satisfaction Survey Index results for Service.
- Create and maintain records and process documents for Service.
- Other tasks as required by manager/team members

**What we ask**:
**You will need**

As the Service Coordinator, you will possess the following skills and expertise:

- Customer Service background
- Must have a good working knowledge of MS-Word, MS-Excel and MS-PowerPoint and MS-Outlook
- An experience coordinator with a track record of success
- Self-motivated individual who is confident dealing with people at all levels
- Excellent organisational skills
- Remains calm under pressure and able to prioritise tasks and activities effectively
- Capacity to work in an environment focused on superior customer service and continuous business performance improvement.
- Uses tact and diplomacy, maintaining confidentiality on sensitive information
- High level of attention to detail and accuracy in written communication.

**You will also show**:

- Act as a Team Player
- Communicate Effectively
- Drive for Results
- Focus on the Customer

**You will need**:
Do you match with this role? Do not hesitate and apply You will be part of an energetic and innovative environment with more than 50 different nationalities at our EMEA HQ at Stockley Park.

**Here are some of the benefits we offer**
- Pay - Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
- Bonus - A discretionary bonus scheme that rewards you as you help us achieve our goals.
- Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
- Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
- Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
- Health & Wellbeing - Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
- Employee discount - Up to 38% off products from our Canon store.
- Flexible benefits policy
- Free parking on site
- Subsidized restaurant and Costa

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