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Technical Service Desk Specialist

2 months ago

Uxbridge, United Kingdom Cpl Life Sciences Full time
Job Overview

We are seeking a skilled IT Support Specialist to join our team at Cpl Life Sciences. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide timely and effective incident resolution via IT service desk processes
  • Offer basic technical troubleshooting to ticket-based issues, IT projects, and strategic initiatives
  • Manage basic projects related to service desk processes or technology solutions
  • Develop and maintain documentation for end-user communities and other IT departments
  • Additional projects or tasks as assigned by management
  • Support remote sites to help maintain their IT support needs
  • Drive and promote improvement to the customer experience within Data & Technology

Requirements:

  • Excellent interpersonal, verbal, and written communication skills
  • Excellent problem-solving skills
  • Client-focused approach to work; excellent customer service skills with a "Customer Experience" mindset
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Willingness to work in a matrix environment and to value the importance of teamwork
  • Willingness to travel to other locations to provide support as instructed by management

Desirable Skills:

  • Prior experience within a support-focused role, ideally with customer experience as a focus
  • Basic experience is required in hardware (Intel-based equipment) and software (PC-based operating systems and applications)
  • Basic knowledge of standard IP-based networking topologies, networking hardware, and exposure to network standards and network protocols