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IT Service Specialist

3 months ago


Uxbridge Greater London, United Kingdom Cpl Life Sciences Full time

Windows 11 Deployment Engineer Pay Rate: Flexible
6 Month contract
Key Skills: Windows 11

Provide standard incident resolution via IT Service Desk processes
Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives
Manage basic projects related to service desk processes or technology solutions
Develop and maintain documentation for end user community and other IT Departments
Additional projects or tasks as assigned by management
Responsibility of remote sites to help support and maintain their IT support needs
Drive and promote improvement to the customer experience within Data & Technology

excellent customer service skills with a “Customer Experience” mindset with their end user support
A flexible attitude with respect to work assignments and new learning
Willingness to travel to other locations to provide support as instructed by management

Prior experience within a support focused role, ideally with customer experience as a focus
Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols