Mortgage Servicing Specialist

3 weeks ago


Uxbridge, United Kingdom Stellar Select Limited Full time
About the Role

We are seeking a skilled Mortgage Servicing Specialist to join our team at Stellar Select Limited. As a key member of our operations team, you will play a crucial role in delivering exceptional customer service and ensuring the smooth servicing of mortgages throughout their complete cycle.

Key Responsibilities
  • Deliver accurate and timely processing of mortgage administration activities
  • Regular communication with customers experiencing payment difficulties
  • Discuss and negotiate arrears workout options, such as arrangements, capitalisation, loan workouts, and shortfall sales
  • Monitor agreed workout strategies to ensure compliance and take further action as necessary
  • Analyse problems, think creatively, and make effective decisions in a timely manner
Requirements
  • Prior experience in operational loans
  • Experience working with customers experiencing financial difficulties
  • Excellent customer service skills
  • Ability to effectively communicate with customers and provide relevant information
  • Experience within the Financial Services industry, particularly in consumer finance
  • Strong English verbal and written communication skills
  • Attention to detail
  • Understanding of regulatory requirements and their impact on the business
About Us

At Stellar Select Limited, we are committed to providing a supportive and inclusive work environment. Our team takes pride in delivering exceptional services and fostering a culture of continuous learning and growth. We offer a range of benefits, including comprehensive training, daily staff lunches, and a modern, eco-centric office with onsite facilities.


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