Arrears Recovery Specialist

2 weeks ago


Uxbridge, United Kingdom Pepper Advantage Full time

About the Role

We are seeking an Arrears Recovery Specialist to join our team in Uxbridge, London. As an Arrears Recovery Specialist, you will be responsible for delivering accurate and timely processing of mortgage administration activities.

Key Responsibilities:

  • Delivering accurate and timely processing of mortgage administration activities
  • Regular communication with customers who are experiencing payment difficulties
  • Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
  • Monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate
  • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale

Requirements:

  • Recent experience in a Collections role
  • Experience in dealing with customers experiencing financial difficulties
  • Prior exposure to operational loans, preferably in a mortgage context
  • The ability to offer outstanding customer service
  • The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
  • Experience within the Financial Services Industry
  • Excellent organisation skills
  • Strong English verbal and written communication skills
  • Great attention to detail
  • An understanding of Consumer Duty
  • A good understanding of regulatory requirements and the impact these have on the business

What We Offer:

  • Benchmarked salary of £33,000 per annum
  • Hybrid working
  • Private medical insurance
  • Salary Sacrifice Pension matched up to 8%
  • 25 days holiday per year + bank holidays
  • EAP
  • Enhanced maternity and paternity
  • Wellbeing and Volunteering days
  • Eye care contribution
  • Life Assurance

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