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Housing Support Specialist

4 weeks ago

Uxbridge, United Kingdom Reed Full time

At Reed, we are seeking a highly skilled Housing Support Specialist to join our team. As a key member of our supported housing team, you will play a vital role in providing tailored support to residents, helping them achieve independent living.

Key Responsibilities:

  • Provide housing management and related support to a caseload of residents, ensuring their needs are met and they receive the best possible service.
  • Monitor rent accounts, taking early intervention to prevent arrears and ensuring regular payments.
  • Collaborate with our facilities, property management, and community operations teams to deliver an optimal service to residents.
  • Conduct Outcome Star assessments and create action plans tailored to residents' needs, helping them progress towards independent living.
  • Support residents in engaging with progression activities and moving on to high-quality accommodation.
  • Ensure compliance with tenancy and license conditions, addressing any anti-social behaviour and maintaining accurate records in our data management system.

Requirements:

  • Graduate standard of education, with a Housing Diploma or related qualification desirable.
  • Experience in face-to-face support roles within supported housing, social work, or similar fields.
  • Ability to work with a diverse range of vulnerable individuals at different support levels.
  • Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate.
  • Good organisational skills and proficiency in IT.
  • Understanding and sympathy with our company's vision and mission.
  • Able to work a shift pattern that includes evenings and weekends.
  • A full UK driving licence is essential.

Benefits:

  • 25 days annual leave plus public holidays (pro-rata for part-time).
  • Free use of health and fitness facilities.
  • Staff discounts in restaurants.
  • Auto-enrolled into our workplace pension scheme with the option for Salary Exchange contributions.