Housing Support Assistant

4 weeks ago

Uxbridge, United Kingdom YMCA St Pauls Group Full time

**Housing and Support Assistant Job Description**

**Responsible to**: Housing and Support Coordinator

**Responsible for**: No direct reports

**Hours of Work**: 30 hours per week on a shift Rota including weekends

**Work Location**: YMCA St Paul's Group, Britwell, although may be required to work at any YMCA location

**Organisation Context**

YMCA St Paul’s Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.
- We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.
- We support children, young people, and families to be safe, healthy, connected, and confident.
- We bring people together by encouraging them to be healthy, physically, and mentally.
- We help nurture an environment where people of all faiths and none can understand and express the love of God.
- We empower our residents, staff and users by providing them with excellent service and welcoming properties where they can thrive.
- We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile.
- The vision of YMCA St Paul’s group is to empower young people by providing the resources and support so they can thrive.  We wish to create inclusive, active and healthy communities where everyone can flourish.

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised. Our core values underpin the way that we deliver our work, and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and can be their authentic selves.

**Job Purpose**
- Assisting the Housing and Support team to deliver high-quality housing and support to our residents - this role will quite often be the first point of contact for our residents and visitors - responding to a range of queries, providing information and holistic advice.
- The post holder will deliver a consistent high-quality customer service, providing an excellent service experience for everyone they come into contact with -especially our residents and their support network
- This critical role is incredibly varied. Amongst the usual reception type duties such as providing a telephone switchboard service for the site, sorting post, logging repairs and processing payments, this role also plays a key part in keeping the building safe.
- The job holder will be a designated first aider as well as fire marshal and responsible for evacuating the building during emergencies.
- They will also be carrying out regular patrols, including Wellbeing and Facilities checks of key areas throughout their shift.
- Depending on the site the job holder may also be welcoming new residents, deal with complaints and reports of anti-social behaviour or just provide a listening ear to residents, and members of the public, reporting concerns or issues as appropriate.

**Duties and Responsibilities**

**Housing Management**
- Assist with the intake of residents, and when requested - ensure that paperwork and ensuring that the licence agreement and all relevant policies and procedures are signed fully and clearly explained - providing these to a Housing and Support Officer or Coordinator for approval
- Carry out the administrative tasks required when new residents arrive and vacate the service (including allocation and collection of room keys).
- Provide information on rent, and process rental payments
- Assist the Housing and Support team to maximise housing occupancy and minimising voids when requested, including supporting the completion of void inspections, and coordinating void repairs.
- Record any maintenance issues as they are being reported
- Ensure that Health and Safety standards are maintained
- Report all infringements relating to Health and Safety or Fire Regulations immediately or as soon as it is practicable
- Be an appointed Fire Marshal and manage any emergency evacuations of the building and call for assistance from the emergency services where needed.
- Where in place, monitor CCTV cameras throughout the shift - reporting issues or concerns to a Housing and Support Officer or Coordinator, as necessary - or address directly if appropriate
- Accurately record all incidents witnessed and/ or responded to during the shift and prepare reports as required
- Hold a current first aid qualification and act as appointed person whilst on shift
- Accurately record all accidents and ensure that first aid is administered if required
- Signpost residents to relevant members of staff as needed
- Work with the residents to keep the premises safe and anti-social behaviour is kept to a minimum

**Support**
- Contribute to the provision of a Psychologically Informed Environment (PIE) that provides high quality accommodation and housing suppo

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