Arrears Specialist
2 weeks ago
Mortgage Arrears Specialist Role Overview
We are currently recruiting for an Arrears Specialist to join our dynamic team in Uxbridge, London, where you will play a key role in delivering outstanding customer service and workout solutions to customers experiencing payment difficulties.
Key Responsibilities
- Process mortgage administration activities accurately and efficiently
- Regularly communicate with customers experiencing payment difficulties to discuss and negotiate arrears workout options
- Monitor and manage agreed workout strategies to ensure compliance and take action as necessary
- Utilise analytical skills to analyse problems, think creatively, and make effective decisions in a timely manner
Requirements
- Recent experience in a Collections role, preferably in a mortgage context
- Excellent customer service skills, with the ability to effectively relate to customers and communicate relevant information
- Strong organisational skills, with a focus on attention to detail and regulatory requirements
Benefits
- Benchmarked salary of £33,000 per annum
- Hybrid working arrangements
- Private medical insurance and salary sacrifice pension
- 25 days holiday per year + bank holidays, plus EAP and enhanced maternity and paternity leave
About Us
Pepper Advantage operates in nine jurisdictions across the UK, Europe, and Asia Pacific, with over US$50 billion in assets under management. We employ over 1,100 people to serve 65 clients and 1,000,000 end-users, and are committed to driving operational efficiency and empowering clients through our advanced credit intelligence platform.
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