Arrears Specialist

2 weeks ago


Uxbridge, United Kingdom Pepper Advantage Full time

Mortgage Arrears Specialist Role Overview

We are currently recruiting for an Arrears Specialist to join our dynamic team in Uxbridge, London, where you will play a key role in delivering outstanding customer service and workout solutions to customers experiencing payment difficulties.

Key Responsibilities

  • Process mortgage administration activities accurately and efficiently
  • Regularly communicate with customers experiencing payment difficulties to discuss and negotiate arrears workout options
  • Monitor and manage agreed workout strategies to ensure compliance and take action as necessary
  • Utilise analytical skills to analyse problems, think creatively, and make effective decisions in a timely manner

Requirements

  • Recent experience in a Collections role, preferably in a mortgage context
  • Excellent customer service skills, with the ability to effectively relate to customers and communicate relevant information
  • Strong organisational skills, with a focus on attention to detail and regulatory requirements

Benefits

  • Benchmarked salary of £33,000 per annum
  • Hybrid working arrangements
  • Private medical insurance and salary sacrifice pension
  • 25 days holiday per year + bank holidays, plus EAP and enhanced maternity and paternity leave

About Us

Pepper Advantage operates in nine jurisdictions across the UK, Europe, and Asia Pacific, with over US$50 billion in assets under management. We employ over 1,100 people to serve 65 clients and 1,000,000 end-users, and are committed to driving operational efficiency and empowering clients through our advanced credit intelligence platform.


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