Housing Support Specialist

4 weeks ago


Uxbridge, United Kingdom Reed Full time
Housing Support Officer

We are seeking a dedicated Housing Support Officer to join our team at Reed. As a key member of our team, you will be responsible for providing housing management and support to our residents, ensuring rent accounts are monitored and taking action to minimise rent arrears.

Key Responsibilities:
  • Manage the intake of residents, ensuring all paperwork is completed and policies are clearly explained.
  • Monitor rent accounts, taking early intervention to minimise arrears and enforce action when necessary.
  • Maximise housing occupancy and minimise voids through proactive actions.
  • Investigate and address cases of anti-social behaviour.
  • Carry out Outcome Stars assessments and create person-centred action plans.
  • Monitor clients' welfare and intervene with appropriate strategies as needed.
  • Liaise with external agencies to provide advice and advocacy for clients.
  • Conduct Facilities and Wellbeing Checks in accordance with policies.
  • Collaborate with other departments to ensure a holistic approach to resident support.
  • Follow Safeguarding procedures and report concerns proactively.
Requirements:
  • Experience in housing management and support.
  • Knowledge of rent account monitoring and arrears minimisation strategies.
  • Ability to work collaboratively across departments.
  • Strong understanding of safeguarding policies and procedures.
  • Competence in conducting assessments and creating action plans.
  • Excellent communication and interpersonal skills.
What We Offer:
  • Competitive salary.
  • Opportunities for professional development and training.
  • Supportive and inclusive work environment.
  • Flexible working arrangements.


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