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Housing Support Specialist

1 month ago

Uxbridge, United Kingdom Reed Full time

Job Summary:

We are seeking a highly motivated and experienced Housing Officer to join our team at Reed. As a key member of our supported housing team, you will be responsible for providing housing management and related support to a caseload of residents.

Key Responsibilities:

  • Provide housing management and related support to a caseload of residents, ensuring they receive services tailored to their needs and helping them towards independent living.
  • Monitor all rent accounts, ensuring regular payments and taking early intervention to minimise rent arrears.
  • Work collaboratively with Facilities, Property Management, and community operations teams to deliver optimal service.
  • Conduct Outcome Star assessments and create action plans tailored to residents' needs.
  • Support residents in engaging with Progression activities and moving on to high-quality accommodation.
  • Ensure compliance with Tenancy and License conditions and address any anti-social behaviour.
  • Maintain accurate records in the Inform data management system.

Requirements:

  • Graduate standard of education (Housing Diploma or related qualification is desirable).
  • Experience in face-to-face support roles within supported housing, social work, or similar fields.
  • Ability to work with a diverse range of vulnerable individuals at different support levels.
  • Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate.
  • Good organisational skills and proficiency in IT.
  • Understanding and sympathy with the company's vision and mission.
  • Must be able to work a shift pattern that includes evenings and weekends.
  • A full UK driving licence is essential.

Benefits:

  • 25 days annual leave plus public holidays (pro-rata for part-time).
  • Free use of health and fitness facilities.
  • Staff discounts in restaurants.
  • Auto-enrolled into the workplace pension scheme with the option for Salary Exchange contributions.