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Senior Mortgage Servicing Specialist

2 months ago

Uxbridge, United Kingdom Stellar Select Limited Full time

Arrears and Litigation Specialist Role


We are seeking a highly skilled Arrears and Litigation Specialist to join our team at Stellar Select Limited.


About the Company:


Our client operates a leading loan servicing business, renowned for its exceptional services and commitment to employee development.


The company fosters a supportive work environment, complete with modern facilities such as a gym, meditation room, and cycle racks. Daily staff lunches promote camaraderie among colleagues.


About the Role:


This exciting opportunity involves working on mortgage administration activities, including processing accurate and timely payments, communicating with customers experiencing payment difficulties, and managing litigation processes via liaison with appointed solicitors.


You will be responsible for delivering workout solutions, analysing problems, and making effective decisions in a timely manner.


Key Responsibilities:



  • Delivering accurate and timely processing of mortgage administration activities
  • Regular communication with customers who are experiencing payment difficulties
  • Discussing and negotiating arrears workout options, e.g. arrangements, capitalisation, loan workouts, shortfall sales, etc.
  • Monitoring agreed workout strategies to ensure they are complied with, and taking further action by the Special Servicing Manual where appropriate
  • Analysing problems, thinking creatively, and making effective decisions in an appropriate timescale

Requirements:


To succeed in this role, you will require:



  • Prior exposure to operational loans
  • Experience working with customers experiencing financial difficulties
  • The ability to offer outstanding customer service
  • The ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner
  • Experience within the Financial Services industry with a consumer finance business will be required
  • Strong English verbal and written communication skills
  • Great attention to detail
  • A good understanding of regulatory requirements and the impact these have on the business
  • Collections experience is desirable but not essential

Benefits:


As an employee of Stellar Select Limited, you can expect a competitive salary, up to £33,000 per annum, along with a range of benefits, including 25 days holiday plus public holidays, private medical insurance, and enhanced maternity and paternity leave.


Location:


The role is based in Uxbridge, with hybrid WFH 2 days a week. The location offers easy access to amenities and transportation links.