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Customer Service B2B

2 months ago

Marlow, United Kingdom Trinity Resource Solutions Full time

Our client is looking for a Customer Service Agent to work in their lovely office.

**Full Job Description**

**Key Responsibilities**:

- Deal directly with customers either by telephone, electronically or face to face
- Manage all customer orders as per the internal SOP’s and customer vendor compliance
- Handle and respond efficiently to all general and order specific customer enquiries
- Provide pricing and delivery information
- Obtain and evaluate all relevant information to handle product and service enquiries
- Organise workflow to meet customer time-frames
- Log details of enquiries, comments and complaints and details of actions taken
- Provide feedback on the efficiency of the customer service process and areas of improvement
- Communicate and coordinate with internal and third-party stake holders to include Sales, Planning, Logistics and After Sales Support
- Carry out other ad-hoc duties as required from time to time

**Skills Required**:

- Excellent data entry, typing and analytical skills
- Excellent telephone manner
- Ability to communicate clearly and accurately at all levels
- Strong Ms Office Skills
- Excellent time management and goal orientated focus
- SAP knowledge is preferable
- Sales order processing experience essential

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Flexitime

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: 646443

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